About Kootenay Woodstoves
Kootenay Woodstoves is a long-standing local business specializing in wood, gas, and electric fireplaces, stoves, chimney systems, venting, outdoor living products, service, and installation.
We are a small team, which means every person plays an important role. We are looking for someone reliable, practical, and willing to learn who can support the store, warehouse, customers, and installation team as needed.
About the role
This is a varied, hands-on support role.
The main home base for this position will be our showroom and store, where you will help answer phones, support customers, search for parts, assist with product information, and help keep daily operations moving.
At the same time, this is not only a desk job. You will also be expected to help in the warehouse and occasionally support our installation crew in the field. This may include lifting, organizing materials, loading vehicles, helping prepare job materials, and assisting installers on job sites.
This role is planned as 4 days per week, approximately 32 hours per week, with the possibility of working a 5th day when needed during busier periods, staff coverage gaps, or operational demand.
Over time, the right person will gradually learn more about scheduling, customer follow-up, product sales, heating appliances, venting systems, and job coordination.
What you’ll do
Store and customer support
- Answer phone calls and direct customers to the right person.
- Greet walk-in customers and help gather basic information.
- Search for parts, manuals, product information, and availability.
- Help customers with service requests, sales inquiries, and general questions.
- Support the sales team with customer files, product information, and follow-up.
- Learn our products, systems, and customer service process over time.
Scheduling and coordination support
- Help collect job details, customer information, photos, addresses, and timelines.
- Assist with booking service and installation appointments as trained.
- Help confirm job details and customer readiness.
- Support the team with ordering, tracking, and organizing job materials.
- Help make sure job packages are complete before work begins.
Warehouse and material support
- Receive, move, organize, and label products and materials.
- Help unload and stage deliveries safely.
- Keep the warehouse and pick areas clean and organized.
- Prepare materials for service and installation jobs.
- Flag missing or backordered items before they cause job delays.
Field support
- Occasionally assist installation crews on job sites.
- Help carry, stage, and organize tools and materials.
- Support basic labour tasks under the direction of the lead installer.
- Maintain a safe, respectful, and professional presence on customer sites.
What we’re looking for
We are looking for someone who is:
- Reliable, punctual, and willing to work.
- Friendly and professional with customers.
- Comfortable answering phones and speaking with the public.
- Organized and able to follow through on details.
- Practical and willing to help wherever needed.
- Comfortable using computers, email, calendars, and point-of-sale systems.
- Able to safely lift and move products and materials.
- Interested in learning about fireplaces, woodstoves, venting, service, and installations.
- Able to work in both a showroom and hands-on support environment.
- Available for a regular 4-day-per-week schedule, with some flexibility for an additional day when needed.
Experience in any of the following would be an asset:
- Retail or customer service
- Warehouse work
- Trades or construction labour
- Scheduling or dispatching
- Parts, equipment, or building materials
- Fireplace, woodstove, HVAC, plumbing, electrical, or mechanical work
You do not need to already know this industry, but you do need to be willing to learn and contribute.
What we offer
- Starting wage of $22–$25/hour, depending on experience
- Part-time schedule of approximately 32 hours per week
- Possibility of additional hours when needed
- Training and support
- A stable local business with a strong reputation
- Variety in the workday
- Opportunity to grow into a stronger store, scheduling, sales, warehouse, or operations role over time
Important note about the role
This position requires flexibility. Some days will be focused on customers, phones, and showroom support.
Other days may involve warehouse work, loading materials, or helping the installation team in the field.
The right fit is someone who is comfortable doing both.
To apply: Please send your resume and a short note about why you think you would be a great fit.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Pay: $22.00-$25.00 per hour
Work Location: In person
