Salary range: The salary range for this position is CAD $60.75 - $87.33 / hour Why Fraser Health?:
Manager, Clinical Ancillary Services and Business Relationship Management
Fraser Health is seeking an experienced Health Informatics leader who is passionate about leveraging technology to improve clinical workflows, support evidence-based decision-making, and enhance patient care. This role offers a unique opportunity to lead teams responsible for the digital enablement, technical integration, and strategic alignment of clinical systems that support acute care operations across one of Canada's largest health authorities.
As Manager, Clinical Ancillary Services and Business Relationship Management, you will lead a diverse team of informatics professionals, project leaders, business relationship managers, and technical specialists responsible for advancing clinical technology solutions, medical device integration, capital redevelopment initiatives, and clinical portfolio enablement.
This is an ideal opportunity for a leader who has successfully managed people, delivered complex health information system implementations, navigated enterprise-scale clinical environments, and enjoys partnering with clinicians, operational leaders, and technology teams to drive meaningful health system transformation.
Why This Role Stands Out
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Lead the strategy, implementation, optimization, and sustainment of critical clinical information systems and digital health initiatives.
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Influence technology decisions that directly impact patient care, clinical workflows, and health system performance.
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Drive interoperability and integration initiatives, including medical device integration and enterprise clinical systems enablement.
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Shape clinical technology solutions supporting new hospital developments, redevelopments, and major capital projects.
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Build and develop high-performing teams of informatics, technical, and business professionals.
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Partner closely with executive leaders, clinical operations, and Digital Enablement teams to align technology investments with clinical and organizational priorities.
Position Overview
Reporting to the Director, Health Informatics, this role provides leadership across four interconnected portfolios:
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Advance / Medical Device Integration (MDI)
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Clinical Ancillary Portfolio Enablement (CAPE)
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Business Relationship Management (BRM)
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Clinical Ancillary Capital Redevelopment
Together, these portfolios provide the informatics, integration, planning, and governance foundations required to successfully implement and sustain clinical technologies across Fraser Health.
BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.
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Detailed Overview: The Manager, Informatics is responsible for providing leadership in the development, implementation and uptake of health informatics, clinical and corporate information systems within Fraser Health (FH). The Manager, Informatics works with FH Leadership, Corporate, and Clinical Support Services to lead the development and implementation of health and corporate information systems to improve corporate and clinical work processes and patient/employee outcomes.
As a member of the Informatics leadership team, the Manager is part of a coordinated effort to move forward the health, clinical and corporate informatics vision for FH and to work collaboratively with other team members in promoting new technologies and best practice for service delivery.
Responsibilities:
- Provides leadership in the development of health and corporate information systems and applications including identifying opportunities to move to electronic information capture and distribution, maintaining a multi-departmental authority-wide view of systems to support the adoption of health and corporate information systems.
- Plans and manages the support of the evolution and adoption of health and clinical/corporate information systems projects and leads strategies to reduce dependence on paper-based personal health and corporate records.
- Develops and maintains the processes necessary to facilitate care provider and employee access to electronic health and corporate information systems, applications and tools.
- Works collaboratively as a member of the Informatics leadership team by functioning as part of a coordinated effort to move forward the health and clinical/corporate information management agenda of FH and by promoting and adopting best practice models for service delivery.
- Works with business process leaders in financial, corporate, and clinical areas to identify current workflow processes and opportunities for improvement through the effective use of information systems and technologies.
- Identifies innovative approaches for information capture, storage, and retrieval and ensures that standards related to the management of personal health, employee or corporate information are maintained and enhanced.
- Accountable for project priorities for the health authority and ensures that projects are executed in accordance with FH project management standards and that necessary project resources are in place to ensure successful implementation, in collaboration with assigned business areas.
- Ensures the ongoing management/maintenance of negotiated vendor contracts. Negotiates contracts with vendors, ensures payment schedule is distributed, and vendor is upholding contract provisions.
- Manages assigned staff by selecting employees, directing, supervising, and evaluating staff to ensure effective performance of duties, promoting, disciplining and initiating employee terminations.
- Ensures the implementation of correct human resource standards and procedures, including performance evaluation, education, and orientation as well as compliance with applicable acts, regulations and collective agreements.
- Interprets and administers collective agreements, if applicable, covering all bargaining unit employees. Investigates and responds to grievances of a confidential nature. Represents management up to and including Step 3 of the grievance process. Attends Third Party Hearings with the representative of the Employer.
- Manages multiple department project budgets under the direction of the Director, by performing activities such as approving and tracking expenditures, identifying budget discrepancies, allocating funds across the areas of responsibility, and providing input into budget development.
- Prepares or provides statistical information on workload measurement, department activity, quality assurance and clinical use on a scheduled or requested basis.
- Participates on assigned internal and external committees, represents Fraser Health as a decision maker on external opportunities to achieve desired outcomes.
Qualifications:
Education and Experience
Bachelor's Degree in Health Information Management or a related field plus seven (7) years management experience in a medium to large sized organization working with computerized health information systems, or an equivalent combination of education, training, and experience. Experience with acute care electronic health information systems.
Competencies
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Professional/Technical Capabilities
- Demonstrated knowledge of health and corporate information systems.
- Demonstrated ability to lead, manage, plan, and implement within the area of responsibility.
- Demonstrated ability to work effectively within a highly dynamic environment.
- Demonstrated ability to be effective in an environment subject to continuous change.
- Working knowledge of applicable regulations, legislation, and collective agreements.
- Physical ability to perform the duties of the position.
- Proficiency in the use of personal computers
