Position Title: Technical Help Desk - Intermediate
Office Location: 81 Bay Street, 14th floor - Once per week (Tuesdays) and the second Friday of the month.
Line of Business: Administration analyst
Reason for Opening: More project work
Extension Potential : Yes
Conversion to FTE: Yes
Work Hours: 37.5
Overtime: No
Interview Process: Microsoft Teams - 1 interview
Team Size: 20 people
Selling Points: Possibility or extension and conversion to full time
Job Description
What you'll be doing
- In this role, you will support access request provisioning such as granting, modifying, or revoking user access to applications, systems, or resources based on business needs and security policies.
- Requests are managed through ServiceNow, the enterprise IT service management platform.
How you’ll succeed
- Analytical investigation - Demonstrate a high level of understanding of various technologies. You'll thrive in this environment if you are motivated in your ability to communicate detailed information in a meaningful way.
- Troubleshooting skills - Research, maintain, and recommend updates to written documentation on each escalated incident and/or contact; respond to end users.
Who you are
- You can demonstrate experience in interpreting information received from the first level of response when issues are escalated, including those related to access management based on knowledge base articles..
- You have strong knowledge of first level support(Help Desk support); ability to multi-task and make sound judgments in a fast-paced, high stress environment; experience with Microsoft azure applications
- You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
Must-Have Skills
- ServiceNow,
- Active Directory,
- Microsoft Azure,
- Microsoft Exchange,
- Microsoft Excel
Nice-to-Have Skills
- PowerShell scripting
- Tableau Reporting
- Power Bi
Job Types: Full-time, Fixed term contract, Freelance
Contract length: 6 months
Pay: $25.00-$32.00 per hour
Flexible language requirement:
Experience:
- Active Directory, ServiceNow: 2 years (required)
- IT Telephone support: 2 years (required)
Work Location: Hybrid remote in Toronto, ON
