We are seeking an organized, detail-oriented Customer Service & Scheduling Coordinator to join our team. Mother Hubbards’ Kitchens is a leading manufacturer of kitchen cabinetry and countertops. This position is responsible for coordinating cabinet deliveries, installation schedules, service appointments, and customer communications to ensure projects run smoothly from production through completion.
Key Responsibilities
- Schedule cabinetry deliveries and installation appointments.
- Coordinate service calls and warranty appointments.
- Communicate with customers regarding delivery and installation timelines.
- Work closely with production, dispatch, installers, and project managers to ensure schedules are accurate and achievable.
- Monitor project progress and proactively identify scheduling conflicts.
- Maintain accurate customer records and scheduling information.
- Follow up with customers regarding project status and service requests.
- Process and track service tickets from initiation to completion.
- Coordinate with contractors, designers, and homeowners to ensure job site readiness.
- Handle incoming customer inquiries and provide timely resolutions.
- Assist with administrative tasks and reporting as required.
Qualifications
- Previous experience in customer service, scheduling, dispatch, or office administration.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication abilities.
- Ability to work effectively in a fast-paced environment.
- Proficiency with Microsoft Office (Outlook, Excel, Word).
- Experience in cabinetry, construction, renovation, or home improvement industries
- Ability to prioritize tasks and meet deadlines.
What We Offer
- Competitive salary based on experience.
- Health and benefits package
- RRSP Contributions
- Opportunities for advancement within a growing company.
- Supportive team environment.
- Stable, full-time employment.
Schedule
- Monday to Friday
- Full-time, permanent position
At Mother Hubbard’s Kitchens, we believe in craftsmanship, teamwork, and long-term career growth. We’re an equal opportunity employer and proudly support our employees through the Atlantic Immigration Program (A.I.P.), including assistance with permanent residency for eligible team members.
How to Apply
We value confidentiality and professionalism. Please submit your application and résumé — only shortlisted candidates will be contacted for an interview.
If you’re ready to bring your expertise, precision, and customer-first attitude to a respected local manufacturer, we’d love to hear from you!
Job Type: Full-time
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
Experience:
- customer service: 2 years (required)
Work Location: In person
