Job Overview
ASK LISTEN RETAIN (ALR) is a professional customer intelligence and customer experience research company supporting established national brands across Canada.
We are seeking reliable, professional, bilingual (English/French )and disciplined individuals to conduct structured customer satisfaction interviews by telephone.
This is not a sales position and does not involve cold calling.
This role is ideal for individuals who are comfortable speaking both English & French professionally on the phone, following structured processes consistently, and working independently in a production-based environment.
Responsibilities
- Conduct structured customer satisfaction interviews using a provided script
- Ask open-ended questions and actively listen to customers
- Accurately and objectively document customer feedback
- Professionally represent national client brands
- Complete assigned customer files within required operational timelines
- Make up to 5 call attempts per assigned customer record before closing files
- Work assigned call lists consistently during active calling periods
Schedule & Availability
- Work remotely from home
- Calls are conducted primarily during weekday business hours
- Most calling activity occurs during the first half of each month, with lighter activity levels during later weeks
- Candidates must be able to plan their schedules and maintain sufficient daytime availability during active calling periods
- Reaching customers often requires persistence and multiple follow-up attempts, typically between 2–5 call attempts per customer record
- Interviewers must stay organized and consistently manage callbacks, follow-ups, and completion timelines throughout active calling periods
- Team members are expected to fully complete assigned customer files responsibly so projects remain on schedule and workload is not shifted to other team members
- Approximately 15–25 hours of weekly availability during active periods is preferred
- This is a part-time operational role requiring consistency, accountability, and reliability
- This position is generally not suitable for individuals already working full-time daytime hours
Work Environment & Technical Requirements
- Quiet, professional, and distraction-free home workspace required
- Reliable computer and stable high-speed internet connection required
- Consistent work location and stable technical setup strongly preferred
- Frequent changes in work location are not suitable for this role
Ideal Candidate
- Excellent spoken and written English & French
- Clear, professional, and confident phone presence
- Highly organized, dependable, and self-disciplined
- Comfortable managing follow-up attempts and completing assigned customer files within deadlines
- Able to work independently and maintain productivity during concentrated calling periods
- Understands the importance of accountability and consistent project completion within a team environment
- Customer service, communication, or phone experience is an asset
- Comfort speaking English is considered a strong asset, as some customer interactions and internal communications may occasionally require bilingual communication
Compensation
- $3.50 per completed interview
- Interviews typically last approximately 2–3 minutes
- Compensation is based on completed interviews only
- Average monthly volume: approximately 100–200 completed interviews
- During active periods, effective earnings may average approximately $25–35/hour depending on efficiency and completion rates
- This role uses a production-based compensation model rather than traditional hourly pay
This Role May Not Be a Fit If:
- You already work a full-time daytime job
- Not bilingual in English and French
- You are looking for fully open-ended scheduling flexibility
- You are unavailable during normal weekday business hours
- You prefer work without follow-up expectations or completion targets
- You are unable to maintain a consistent home work environment
Pay: $25.00-$35.00 per hour
Benefits:
- Flexible schedule
- Work from home
Application question(s):
- Are you primarily available during weekday daytime hours?
- Are you comfortable with a work cycle that includes busier calling periods followed by lighter periods between projects?
- Do you have a quiet and professional home workspace?
- Do you have a reliable computer and stable high-speed internet connection?
- Have you previously worked on the phone or in customer service?
- Are you available to participate in daytime Zoom training sessions?
- Please confirm that you understand this position pays $3.50 per completed interview (approximately 2–3 minutes each) and is not an hourly position.
- Are you comfortable speaking English or French when required?
Work Location: Remote
