Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies:
Systems Thinking
Considers the impact of an approach on other programs, understands how work contributes to Advisor Office goals, and appreciates the interrelationships among stakeholder perspectives. The delivery of services is required to recognize linkages across the workers’ compensation system, and Advisor Office’s business plan/goals.
Creative Problem Solving
Breaks down problems into manageable parts, asks questions to clarify issues, challenges existing procedures when improvement opportunities arise, and seeks insights from others or other units' approaches. Many of the issues encountered are complex and unique requiring research, brainstorming and out-of-the-box thinking to propose viable solutions. This position will often be tasked with coming up with solutions to meet emerging needs. The ability to get the right people together to come up with a solution is key.
Agility
Identifies alternative solutions in complex situations, supports others in doing the same, remains calm and optimistic when dealing with highly emotionally charged situations, anticipates emotional triggers and obstacles, and stays focused on goals despite challenges. Implementation and operational issues constantly arise without warning requiring this position to manage them immediately. Adjusting plans and adapting schedules or pivoting to other activities to address new priorities and issues is expected of this position. Ability to de-escalate conflict and manage stress is essential.
Drive for Results
Clarifies objectives and roles, adjusts plans based on past experiences, identifies causes of success or failure, takes responsibility for outcomes, and sets goals aligned with Advisor Office priorities.
Developing Networks
Seeks to understand the perspectives of colleagues, clients, and stakeholders; builds relationships through integrity and respect; communicates relevant information promptly; is aware of their impact on others; and interacts professionally.
Building Collaborative Environments
Fosters a collaborative work environment by encouraging diverse views, sharing information, and actively listening to others. Recognizes and respects differing perspectives, facilitates conflict resolution, and supports open, respectful discussions. Collaboration with others within and outside of the Advisor Office is required to ensure technical, business project, and operational needs are met.
Developing Self and Others
Builds networks and trust with stakeholders to enhance evaluation capacity, reflects on strengths and development opportunities, stays current on new trends and technologies, and contributes to team learning through active participation in discussions.
