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Supervise daily hotel operations, including front desk, housekeeping, maintenance, and food services
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Lead and motivate staff to deliver exceptional customer service aligned with company standards
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Handle guest inquiries, resolve issues promptly, and enhance overall guest satisfaction
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Coordinate with maintenance team to ensure timely repairs of hotel equipment
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Oversee safety protocols, including compliance with OH&S standards
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Perform security walkthroughs of the entire hotel premises
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Communicate to the General Manager the daily activities
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Ensure department procedures (open & closing duties, cleaning lists) are being adhered to
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Perform any other duties that may be assigned from time to time by the General Manager
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Must be a hands-on manager and willing to jump in where and when needed
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Must have a well-groomed appearance at all times
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Must be able to perform efficiently under pressure and within time constraints
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Must have ability to work cooperatively with all hotel employees
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Must be flexible for evening or night shifts, as well, split shifts if necessary
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Excellent written and oral communication skills
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Excellent organizational skills
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Positive attitude towards the hotel and the hotel industry in general
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A minimum of one-year management experience is required.
Join us as a Duty Manager to lead our team through dynamic challenges while delivering memorable experiences for our guests. Your expertise will ensure smooth operations that uphold our commitment to quality service and community engagement. We welcome passionate professionals eager to make a difference in a vibrant hospitality environment!
