Are you a top-performing salesperson who thrives on delivering exceptional customer service and building lasting client relationships?
Salon Rouge is one of Ottawa's premier luxury hair salons, and we're looking for an experienced, motivated, and career-minded Customer Sales Representative to become an essential part of our team.
This is not a traditional receptionist position. We are seeking someone who is passionate about sales, enjoys helping people, and understands that exceptional customer service and strong sales go hand in hand. If you are driven by results, enjoy exceeding goals, and want to grow with a company that values excellence, we would love to meet you.
Responsibilities
- Deliver a warm, professional, five-star experience to every client.
- Build relationships with clients and confidently recommend salon services, retail products, treatments, memberships, and gift certificates.
- Convert phone, text, online, and walk-in inquiries into booked appointments.
- Maximize appointment bookings through upselling and cross-selling.
- Follow up with clients for appointment confirmations, rebooking, and customer satisfaction.
- Coordinate daily schedules with hairstylists to maximize productivity and efficiency.
- Manage appointments, cancellations, and waitlists.
- Process payments, POS transactions, cash balancing, and administrative duties accurately.
- Maintain a clean, organized, and welcoming reception area.
- Assist with social media posting, online messaging, and client engagement.
- Help achieve monthly sales, retail, and customer service goals.
Qualifications
- Full-time availability, including evenings and Saturdays.
- Minimum 5 years of proven sales experience with a track record of meeting or exceeding sales targets.
- Strong closing, objection-handling, and relationship-building skills.
- Outstanding communication and customer service abilities.
- Highly organized with excellent attention to detail.
- Able to multitask in a fast-paced environment while maintaining professionalism.
- Comfortable using computers, booking software, and POS systems.
- Salon, beauty, luxury retail, hospitality, or high-end customer service experience is an asset.
- Looking for a long-term career, not simply a temporary job.
The Ideal Candidate
We are looking for someone who:
- Loves sales and is motivated by achieving and exceeding goals.
- Naturally creates outstanding customer experiences.
- Is dependable, punctual, and takes pride in their work.
- Is coachable and welcomes ongoing training and feedback.
- Takes initiative and solves problems independently.
- Works well under pressure without losing attention to detail.
- Is positive, professional, and enjoys working as part of a high-performing team.
- Wants to grow professionally and contribute to the long-term success of the salon.
What We Offer
- Competitive base salary plus commission and performance bonuses.
- Ongoing sales, customer service, and professional development training.
- Opportunities for advancement within a growing company.
- Employee discounts on salon services and retail products.
- A supportive, fashion-forward, and team-oriented work environment.
- The opportunity to build a rewarding long-term career in the beauty industry.
Please Apply Only If You:
- Have a genuine passion for sales and customer service.
- Are available to work the required schedule.
- Want to build a long-term career with a company that invests in its people.
- Are committed to excellence, accountability, and continuous growth.
If you're ready to be part of a high-performing team that values professionalism, service, and sales excellence, we'd love to hear from you.
Please submit your resume along with a brief cover letter explaining why you're the right fit for Salon Rouge.
Pay: $18.00-$20.00 per hour
Education:
- AEC / DEP or Skilled Trade Certificate (required)
Experience:
- customer service: 5 years (required)
Work Location: In person
