Position Overview
The Maintenance Technician plays a critical role in ensuring the Hotel’s facilities, equipment, and systems are maintained to the highest standards. This role supports the safety, functionality, and comfort of the property for guests and staff by performing Preventative Maintenance, routine repairs, and responding promptly to service requests.
The ideal candidate has a strong understanding of general building systems (plumbing, electrical, HVAC, etc.), demonstrates attention to detail, and can prioritize tasks effectively. The Maintenance Technician is expected to uphold the Hotel’s commitment to safety, cleanliness, and guest satisfaction.
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Key Responsibilities
1. Maintenance & Repair
· Perform routine maintenance and repairs on Hotel facilities, including guest rooms, public areas, equipment, and systems.
· Respond quickly and efficiently to maintenance work orders or guest service requests.
· Conduct inspections to identify potential issues and address them proactively.
· Troubleshoot and resolve mechanical, plumbing, and electrical issues.
2. Preventative Maintenance
· Follow the Hotel’s Preventative Maintenance schedule for guest rooms, kitchen equipment, HVAC systems, and common areas.
· Log maintenance activities and updates using appropriate recordkeeping systems.
· Ensure tools and equipment are maintained in good working order.
3. Guest Safety & Property Standards
· Ensure compliance with safety protocols, building codes, and Hotel policies.
· Report any unsafe conditions, hazards, or maintenance needs to your Supervisor immediately.
· Maintain a clean and orderly workspace and storage areas.
4. Team Collaboration & Communication
· Coordinate with Front Office and Housekeeping Teams to ensure minimal disruption to guests during repairs.
· Communicate effectively with other departments regarding the status of maintenance tasks.
· Assist other team members when necessary to support hotel operations.
5. Emergency Response
· Respond promptly to emergency maintenance issues (e.g., power outages, water leaks, fire alarms).
· Participate in the Hotel’s Emergency Response Protocols as needed.
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Qualifications
Required Experience and Skills
· Minimum of 1 year of experience in a maintenance or facilities role, preferably in a hospitality or commercial setting.
· General knowledge of plumbing, electrical, HVAC, painting, and carpentry.
· Strong problem-solving skills and ability to work independently.
· Basic computer skills for logging work orders or reports.
· Customer-focused attitude with the ability to interact professionally with guests and staff.
Education
· High school diploma or equivalent required.
· Technical training or certification in building maintenance or trades is an asset.
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Physical Requirements
· Ability to lift, push, or carry items up to 50 lbs.
· Comfortable standing, walking, bending, kneeling, or climbing ladders for extended periods.
· Ability to respond to emergency maintenance calls at various times, including evenings and weekends.
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Key Performance Metrics
· Responsiveness: Timely completion of maintenance requests and preventative tasks.
· Guest Satisfaction: Minimizing guest disruption and resolving issues quickly.
· Safety Compliance: Adherence to hotel and regulatory safety standards.
· Operational Readiness: Keeping facilities in good working condition to support daily operations.
Pay: $16.00-$17.00 per hour
Work Location: In person
