Housekeeping Manager
Location: Sun Peaks, British Columbia
Job Type: Full-time, Permanent
Salary: CA$70,000–$80,000 per year (based on experience)
Expected Hours: 40 hours per week (5 x 8-hour shifts)
Start Date: As soon as possible
About Us
At 3 Peaks Rentals Ltd., we are a growing property management company based in beautiful Sun Peaks, British Columbia. We professionally manage more than 165 luxury vacation rentals, ranging from cozy ski-in/ski-out studios to premium mountain homes and condominiums. In addition to vacation rental management, we provide long-term accommodations, staff housing, property maintenance, laundry services, and interior design.
Our mission is simple: to deliver exceptional experiences for both our guests and property owners through outstanding service, meticulous attention to detail, and an incredible team. As our company continues to grow, we are looking for an experienced Housekeeping Manager to lead one of our most important departments and help us maintain the exceptional standards that define the 3 Peaks experience.
Position Overview
We are seeking an experienced Housekeeping Manager to lead and continually improve one of the most important departments within our growing company.
As Housekeeping Manager, you will be responsible for the overall leadership, performance, and daily operations of our housekeeping department, ensuring every property consistently meets the high standards our owners and guests expect. This is a hands-on leadership role requiring a proven ability to build high-performing teams, implement efficient systems, uphold exceptional quality standards, and drive accountability across a fast-paced operation.
You will oversee scheduling, staffing, recruitment, training, quality assurance, inspections, inventory management, budgeting, and operational planning while working closely with Front Desk, Reservations, Maintenance, Laundry, Drivers, Interior Design, and senior leadership to ensure seamless property turnovers and exceptional guest experiences.
We are looking for a confident, organized, and proactive leader with previous housekeeping management experience who enjoys developing people, improving processes, and creating a culture of excellence. If you take pride in delivering exceptional results, leading by example, and continuously raising standards, we would love to hear from you.
Key ResponsibilitiesLeadership & Team Development
- Lead, mentor, coach, and develop a high-performing housekeeping team while fostering a positive, respectful, and accountable workplace culture.
- Recruit, interview, hire, onboard, train, and develop both seasonal and permanent housekeeping team members.
- Conduct regular performance evaluations, provide ongoing coaching, and address performance concerns promptly.
- Create clear expectations, promote accountability, and recognize outstanding performance.
- Build a culture focused on teamwork, continuous improvement, and exceptional service.
Department Operations
- Manage all day-to-day operations of the housekeeping department across more than 165 professionally managed vacation rental properties.
- Prepare daily work schedules and labour allocation to maximize operational efficiency while meeting occupancy demands.
- Organize daily assignments and ensure all units are completed on schedule and guest-ready.
- Perform scheduled inspections of all properties to ensure cleaning quality consistently exceeds company standards.
- Organize and coordinate deep cleans throughout the year.
- Assist with hands-on housekeeping duties during peak periods or operational requirements.
- Participate in the management on-call rotation, including evenings, weekends, and statutory holidays.
Quality Assurance & Continuous Improvement
- Develop, implement, and continuously improve housekeeping procedures, systems, and cleaning standards.
- Monitor departmental performance using operational reports and analytics to improve scheduling, productivity, labour management, and quality.
- Identify opportunities to improve efficiency, consistency, guest satisfaction, and owner satisfaction.
- Ensure every property consistently reflects the high standards expected of the 3 Peaks brand.
Inventory & Budget Management
- Monitor inventory levels and coordinate ordering of cleaning supplies, linens, guest amenities, and housekeeping equipment.
- Maintain organized housekeeping storage areas and supply rooms.
- Assist with departmental budgeting by monitoring labour costs, supply usage, and operational efficiencies.
Communication & Collaboration
- Work closely with Front Desk, Reservations, Maintenance, Laundry, Drivers, Interior Design, and Management to ensure seamless property turnovers.
- Respond professionally and promptly to housekeeping-related guest concerns and owner requests.
- Communicate damages, maintenance concerns, missing inventory, and unit deficiencies while coordinating timely follow-up.
- Identify opportunities for property improvements and unit upgrades.
Health & Safety
- Ensure compliance with WorkSafeBC regulations and all company health and safety policies.
- Promote safe work practices and maintain a clean, organized work environment.
- Maintain accurate inspections, reports, department records, and operational documentation.
Qualifications & Experience
The successful candidate will possess:
- Minimum 3–5 years of housekeeping management experience in a hotel, resort, vacation rental, or hospitality environment.
- Proven experience successfully leading, coaching, and developing housekeeping teams.
- Demonstrated success managing departmental operations, scheduling, inspections, quality assurance, labour planning, inventory control, and staff training.
- Strong leadership skills with the ability to motivate teams while maintaining accountability and high performance.
- Exceptional organizational and time management skills with outstanding attention to detail.
- Experience managing multiple priorities in a fast-paced operational environment.
- Strong analytical and problem-solving abilities with sound decision-making skills.
- Calm, professional demeanor when managing staff or guest concerns.
- Excellent verbal and written communication skills.
- Strong computer skills, including Microsoft Office (Excel preferred), database management, and the ability to quickly learn new operational software.
- Experience preparing reports, business correspondence, and operational documentation.
- Knowledge of WorkSafeBC regulations and workplace safety practices.
- Valid Class 5 Driver's Licence is considered an asset.
- Ability to lift up to 25 kg (55 lbs) and perform physical housekeeping duties when operationally required.
- Flexibility to work days, evenings, weekends, holidays, and varying shifts during peak seasons.
Compensation
Salary: CA$70,000–$80,000 annually (based on experience)
Schedule
- Full-time
- 40 hours per week
- Five 8-hour shifts per week
- Flexible schedule including days, evenings, weekends, and holidays as required
Benefits
- Extended Health and Dental Benefits (following qualifying period)
- Paid Time Off
- Flexible Schedule
- Staff Accommodation Available
- Store Discounts
- Company Events
- Casual Dress
- Discounted or Complimentary Staff Meals (where available)
Work Location
Sun Peaks, British Columbia
Applicants must be able to reliably relocate to Sun Peaks prior to their start date.
Language: English (required)
Work Location: In person
Expected Start Date: As soon as possible
Job Types: Full-time, Permanent
Pay: $70,000.00-$80,000.00 per year
Benefits:
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Store discount
Flexible language requirement:
Ability to commute/relocate:
- Sun Peaks, BC: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (required)
Experience:
- Management: 3 years (required)
Language:
Licence/Certification:
- WHMIS Certification (required)
- First Aid Certification (preferred)
Work Location: In person
