Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.
Make an impact with our National Human Capital - Benefits team as a Benefits Advisor. This diverse team of professionals are dedicated to cultivating and fostering our firm’s unique culture and values. As a trusted advisor, you’ll develop, advise and facilitate best-in-class health, wellness, benefits and rewards programs, ensuring MNP continues to stand out as an employer of choice.
MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.
Responsibilities
- Provide responsive, bilingual (French/English) support to Team Members on all aspects of benefits and retirement savings programs, proactively identifying needs, clarifying complex scenarios, and guiding individuals to informed decisions
- Partner closely with external vendors to ensure high-quality service delivery, anticipating potential issues, addressing gaps, and maintaining alignment with service level agreements (SLAs)
- Draft, translate, and publish clear, engaging, and accurate benefits communications in French and English, tailoring messaging to diverse audiences and promoting understanding and action
- Collaborate cross-functionally to deliver seasonal campaigns (e.g., Annual Enrolment), strategic initiatives, and program launches, contributing insights and ensuring seamless execution
- Curate, enhance, and maintain SharePoint content to improve accessibility, usability, and relevance of benefits resources for Team Members
- Support mergers and acquisitions by conducting detailed benefits and retirement savings analyses, identifying risks and opportunities, and contributing to integration planning
- Manage and prioritize incoming inquiries through ServiceNow, applying sound judgment to triage, resolve, and escalate issues while maintaining service standards and responsiveness
- Facilitate end-to-end leave of absence case management, including consultation preparation, delivery, and follow-up, ensuring a consistent, thoughtful, and supportive experience for Team Members
- Support Annual Enrolment through the development and validation of financial models in Excel, and by leading thorough user acceptance testing (UAT) for system and plan changes
- Communicate effectively and confidently in both verbal and written formats, providing clear, accurate, and timely guidance on benefits and retirement savings as a trusted resource
- Produce and analyze time-sensitive monthly reports, leveraging Excel (e.g., formulas, pivot tables, data validation) to identify trends, reconcile discrepancies, and support decision-making
- Process employee data updates in the Human Capital Management System (HCMS) with accuracy and consistency, ensuring adherence to established processes and controls
- Prepare and validate monthly invoicing, allocate benefits and retirement costs accurately, and coordinate funding and remittance activities with Finance
- Track and reconcile premium payments for Team Members on leave of absence, ensuring timely follow-up and coordination of payroll deductions
- Conduct audits to verify eligibility, ensure data integrity, and identify areas for improvement or risk mitigation
- Maintain ongoing communication with vendors, monitoring performance and service outcomes while addressing issues and driving resolution as needed
- Identify opportunities to enhance processes, tools, and documentation, contributing practical recommendations and supporting implementation of improvements
- Participate in continuous learning and knowledge sharing to strengthen expertise in benefits, retirement savings, and broader HR practices
- Monitor and interpret changes in federal and provincial legislation, assessing impacts and supporting updates to programs and processes
- Build a strong understanding of MNP’s business and services to deliver informed, relevant, and value-added support
- Work collaboratively within the Human Capital team, sharing knowledge, supporting peers, and contributing to a cohesive and high-performing team environment
Skills and Experience
- Written and verbal English and French language skills required
- At least four years of progressive experience in group benefits, including demonstrated absence and leave case management
- Completion of Group Benefits Associate (GBA) 1 or 2 considered an asset
- Strong analytical capabilities, with the ability to interpret data, identify trends, and support decision-making
- Advanced proficiency in Microsoft Excel (e.g., financial modeling, pivot tables, data analysis); strong working knowledge of Word and PowerPoint
- Demonstrated ability to manage competing priorities, exercise sound judgment, and deliver high-quality work with accuracy and attention to detail
- Effective communicator with the ability to influence, collaborate, and build strong working relationships across teams and with external partners
MyRewards@MNP
With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more!
Diversity@MNP
We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!
