Bilingual Account Specialist (Permanent)
About Our Client
Our client is a company that specializes in managing the entire supply chain process from start to finish with the help of its team of talented skilled experts. In addition, they have strong partnerships with the most reputable logistics service providers and carriers in North America.
What You Will Be Doing as a Bilingual Account Specialist:
As an Account Specialist, you are the primary owner of your assigned customer portfolio.
You are responsible for maintaining long-term, strategic relationships while ensuring account stability, commercial alignment, and sustained customer satisfaction. Your focus is forward-looking, identifying recurring patterns, resolving structural challenges, and strengthening the service model over time.
You operate at both a relationship and performance level, ensuring customer expectations are clearly understood, performance trends are monitored, and long-term improvements are implemented when gaps emerge.
Success in this role is measured by portfolio stability, customer retention, and the strength of the partnerships you build.
Key Accountabilities
Portfolio Ownership & Relationship Management
● Serve as the primary relationship owner for assigned accounts
● Build and maintain strong, trust-based customer partnerships
● Conduct structured account conversations focused on performance and improvement
● Maintain deep understanding of customer business objectives and service expectations
Performance Monitoring & Stability
● Monitor account-level trends and recurring service patterns
● Identify risks that may impact retention or satisfaction
● Develop and implement corrective action plans when gaps emerge
Structural Issue & Root Cause Resolution
● Investigate recurring or systemic service challenges
● Lead cross-functional collaboration to address structural gaps
● Implement long-term solutions rather than short-term fixes
● Ensure follow-through until sustainable resolution is achieved
Commercial & Service Model Alignment
● Ensure service delivery aligns with agreed scope and expectations
● Flag scope creep or misalignment early
● Support renewal conversations and service model adjustments when required
● Protect the long-term viability of the account
What You Should Have, as a Bilingual Account Specialist:
● 3–6+ years in logistics, transportation, account management, or commercial operations
● Strong understanding of freight and service delivery models
● Demonstrated experience managing ongoing client relationships
● Ability to analyze recurring issues and identify root causes
● Comfortable navigating performance and commercial discussions
Key Behavioral Components
● Strategic relationship builder
● Commercially aware and outcome-focused
● Root-cause oriented thinker
● Calm and confident in complex discussions
● High ownership and accountability mindset
Performance Indicators (How Do You Know this Role is Successful?)
Success in this role will be measured by:
● Customer retention rate
● Customer satisfaction scores
● Reduction in recurring service issues
● Portfolio stability over time
In Return, You Will Receive:
- Salary $60k - $70k/year
- Hybrid work environment with an average of 2 days weekly in office
- Comprehensive benefits package including health, dental, and vision insurance
- Retirement savings program with company match
- Competitive vacation, sick and personal time available
· Opportunities for professional development
The Shift You Will Be Working is:
· 8am – 4:30pm
· Monday to Friday
· Hybrid, after the training is complete.
Where You Will Be Working, as a Bilingual Account Specialist:
· Mississauga, ON
#VSRAdmin
We are excited to see you are interested in working with Vertical Staffing Resources Inc. As one of the fastest growing staffing agencies in Canada, we have something for everyone. One of the many great things about applying with us is that you can complete one application and be considered for 100’s of different roles! Please note that once you complete an application, you are officially one of us – a Vertical employee! This means you will need to have your documents ready such as SIN, ID, Permit (if applicable) to be an active Vertical employee.
Pay: $60,000.00-$70,000.00 per year
Work Location: Hybrid remote in Mississauga, ON
