Position Number: 239335-67
Position Available: Health Information Management (HIM) Technician (4 Positions Available)
Status: Regular Full-Time (1.0 FTE)
Department: Health Information Services
Union: Non-union
Shifts: Days, Weekends
Rate of Pay: $35.35/hr - $44.17/hr
Posting Date: May 19, 2026
Closing Date: June 9, 2026
Internal applicants must apply by 11:59pm on June 9, 2026.
About Joseph Brant Hospital:
Joseph Brant Hospital (JBH) is a full-service hospital located in the growing and thriving community of Burlington, Ontario, serving more than 185,000 residents in Halton, Hamilton, Waterdown, Flamborough, Milton and Stoney Creek. JBH is honoured to be recognized as one of Hamilton Niagara’s Top Employers since 2015, with a skilled team of approximately 200 physicians, 2,000 employees, and more than 300 volunteers.
JBH is a Clinical Education site in conjunction with McMaster University, and is designated as an Academic Community Teaching Hospital. JBH is also a partner member of the Burlington Ontario Health Team (BOHT). JBH is deeply committed to providing exemplary care and living the hospital’s core values of Compassion, Accountability, Respect and Excellence.
JBH also inspires and empowers a culture of caring and this is demonstrated in many ways including our commitment to the health, safety, and wellbeing of our people. For more information, visit www.josephbranthospital.ca.
Position Summary:
The Health Information Management (HIM) Technician supports Health Information Management (HIM) services by using electronic systems and applications to maintain the quality, accuracy, and data integrity of health records. This role supports documentation review and indexing, data integrity, disclosure of information, and patient/public intake for HIM services. Issues beyond routine scope are escalated to the appropriate HIM roles, HIM leadership or Privacy Office as required.
Responsibilities:
- Analyze, prepare, index, and quality-check electronic and scanned health record documentation in the electronic legal medical record (eLMR)
- Support clinics and clinical staff with point-of-service scanning processes
- Conduct record searches, retrieve documentation, and process records for long-term storage and other related duties to record management projects
- Provide front-line information and support regarding Health Information Management (HIM) services to patients, staff, and the public; escalate complex issues as required
- Provide information and intake support for MyDovetale enrolment requests
- Provide general support related to Dragon Medical One (DMO), supports when user-specific issues arise and escalation is required
- Manage inbound and outbound HIM communications, including fax and electronic report distribution, and supports and escalates to resolve misdirected or failed communications
- Ensure confidentiality and appropriate release of information in accordance with hospital policies and legislation
- Process appropriate requests for disclosure, access, and correction of personal health under PHIPA.
- Directs Freedom of Information and Protection of Privacy Act (FIPPA) requests to the Privacy Office.
- Monitor documentation quality, chart completion, and compliance using Epic tools and work queues; escalate issues as required.
- Perform data integrity analysis, escalating complex issues as appropriate.
Qualifications:
- Diploma or Bachelor’s degree in a relevant field required, e.g. Health Information or Health related discipline.
- Minimum of one (1) year experience in Hospital HIM operations is required.
- An Ideal candidate would have a growth focus towards advancing HIM education and/or obtaining CHIM credentials.
- Medical terminology preferred.
- Must have experience working with Electronic Medical Record (EMR)/Clinical Information systems, preferably Epic systems.
- Must have experience and skill using MS Office suite, especial MS Word, Excel and Outlook.
- Strong customer service skills, conflict resolution, excellent communication skills needed to work with public and internal clients including physicians and registered health professionals.
- Uses developing analytical and problem-solving skills to manage routine end user issues, with support or escalation for more complex situations.
- Ability to work with minimal supervision, meet urgent deadlines, and effectively prioritize workload.
Please Note: Assignment subject to change based on the needs of the department.
To be considered for this exciting opportunity please visit the JBH Careers page to apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Joseph Brant Hospital is committed to an equitable and inclusive culture where everyone thrives and feels that they belong. One of the pillars of our Diversity, Equity and Inclusion framework is to enable our people and patients to flourish by removing barriers. In compliance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available during the recruitment and selection process and throughout employment.
Please help us meet our commitment to providing an inclusive and barrier-free environment by letting us know if you require accommodation. Contact Human Resources for confidential assistance at [email protected] or at 905-632-3737 ext. 4129.
This posting is for an existing vacancy. JBH does not use artificial intelligence (AI) to screen, assess, or select applicants.
Please include the posting number in the subject line of any email correspondence to enable appropriate assistance.
