Director of Operations
Location: Remote (must be able to be in Calgary in-person at least once per week if required)
Status: Full-time permanent, Salaried
Reports To: Board of Directors
About Hope in the Dark
Hope in the Dark is a Christian charity based in Calgary, Alberta dedicated to transforming the lives of children and their families living in the slums of Bucaramanga and Cartagena, Colombia. Through close collaboration with our Colombian partner organization, we provide spiritual, educational, and practical support that brings light and hope to vulnerable communities. All this with the hope these kids and their families know the immense love of Christ for them.
Our Canadian Operations are anchored by a strong community of churches and individuals. Hope in the Dark has a nimble approach with no formal office, a flexible remote work environment, and opportunity to meet people on their terms. Until recently, the Canadian Operations team was entirely volunteer driven. As the organization has grown and matured over the years, a full-time servant leader is necessary to execute operations for the Canadian arm as we walk shoulder to shoulder with our Colombian partner organization.
Position Summary
We are seeking a passionate, Christ-centered leader to serve as our Director of Operations. This pivotal role will oversee all aspects of Hope in the Dark’s operations, fundraising, compliance, and partner relations, while consistently providing Christian spiritual mentorship to all staff, volunteers, and clients. You will drive forward our mission and strategic plan while ensuring the organization remains operationally sound and spiritually aligned.
The Director of Operations will work closely with the Board of Directors, volunteers, and our partner organization in Colombia to steward donor relationships, coordinate fundraising and grant initiatives, oversee staff and volunteers, ensure compliance with regulatory requirements, and represent the charity publicly.
This is a hands-on leadership role ideal for someone with an entrepreneurial mindset, a deep love for Christian ministry, and strong organizational and communication skills.
Key Responsibilities
Leadership & Strategy
- Set the spiritual and strategic direction in alignment with the mission, vision, and values of Hope in the Dark in collaboration with the Board of Directors
- Implement the organization’s strategic plan; make recommendations to adapt, be patient, and accelerate based on a closer view to our operations
- Be in constant communication with our Colombian partner organization to know their needs, priorities, and prayers
- Ensure that projects are executed and finances are allocated in Colombia in alignment with Canadian laws & standards, and as directed by Hope in the Dark
Fundraising & Donor Engagement
- Plan and lead all fundraising initiatives including campaigns, donor events, church engagement, and individual giving
- Research, write, and apply for local, provincial, national, and international grants
- Oversee donor stewardship strategy and ensure meaningful, timely communication with supporters
- Oversee the management and maintenance of the donor database (e.g., Salesforce) and donor records
- Represent the charity at public events, churches, partner meetings, and speaking engagements
Communications & Public Relations
- Lead organizational communication across all platforms, including newsletters, social media, website, and annual reports
- Act as a spokesperson for the charity to churches, donors, and the broader community
- Oversee the creation and distribution of marketing material
Operations & Governance
- Ensure compliance with all local, provincial, and federal charitable regulations and filing deadlines
- Coordinate and oversee the work of part-time staff (bookkeeper, donor relations coordinator) and volunteers
- Maintain accurate records and ensure best practices in financial accountability and transparency in collaboration with the Board Treasurer
- Oversee bookkeeping processes and collaborate with the Board Treasurer on financial reviews and reports
- Oversee and support the preparation and issuance of tax receipts each February in collaboration with the Board Treasurer
- Provide formal reports to the Board of Directors monthly and maintain regular communication to the Board of Directors
Partner Relations & International Oversight
- Maintain regular communication and provide oversight to the Colombian partner organization; attend bi-weekly meetings
- Ensure project alignment, accountability, and mutual support between the Canadian team and Colombian partner organization
- Facilitate the review of performance metrics and reporting from the Colombian partner organization
- Ensure Christian discipleship materials being used in Colombia are of sound doctrine
Qualifications & Competencies
- Legally eligible to work in Canada
- Strong understanding of Christian doctrine
- A bachelor’s degree in a related field or equivalent experience
- A flexible, positive attitude with the ability to thrive in a small team environment
- A track record of being a self-starter and ability to work independently
- Organized, resourceful, and detail-oriented
- Demonstrated leadership experience in a non-profit or ministry setting is an asset
- Excellent writing, public speaking, and interpersonal communication skills
- Proficient in Microsoft Office Suite, donor management systems (Salesforce preferred), QuickBooks, WordPress, CRMs, and digital tools
- Experience in fundraising, donor relations, and grant writing
- Experience with planning and executing events, donor campaigns, and outreach initiatives is an asset
- An understanding of nonprofit governance and basic accounting principles is an asset
- Spanish language is a strong asset
What We Offer
This full-time permanent position offers the opportunity to positively impact the lives of some of the most vulnerable people in the world. Hope in the Dark offers a flexible remote-work environment with the need to be in Calgary up to once per week for in-person meetings and events. A competitive total compensation and benefits package is offered to the right candidate.
To Apply
Please submit a cover letter and resume outlining your qualifications and faith journey to [email protected] by July 30, 2025.
Job Types: Full-time, Permanent
Benefits:
- Extended health care
- Flexible schedule
- Work from home
Work Location: Hybrid remote in Calgary, AB
