About Revibe:
Revibe is where healthcare, recovery, and community come together. Our spaces blend physiotherapy, chiropractic, osteopathy, massage, naturopathy, and recovery amenities like cold plunge, infrared sauna, and normatec compression boots — all in an environment designed for connection, community, and belonging.
We’re growing, and we’re looking for people who want to grow with us.
The Role:
We’re hiring a part-time Guest Experience Coordinator — the first point of contact for our clients and a key player in making every visit feel seamless, warm, and memorable.
This isn’t just a front desk role. For the right person, it’s the first step toward a future leadership position where you’ll shape guest experience strategy, coach a team, and drive operational excellence.
What You’ll Do (Starting Role):
- Welcome guests with genuine warmth and professionalism
- Manage bookings, scheduling, and client communications
- Assist with membership sign-ups and service promotions in a natural, client-focused way
- Maintain treatment rooms, amenities, and front-of-house presentation standards
- Process payments and keep accurate records
- Support day-to-day operations and ensure guests’ needs are met quickly and efficiently
- Learn Revibe’s guest journey, service offerings, and operational systems inside out
What You’ll Grow Into (Leadership Pathway):
Over time — with mentorship from our Wellness Director — you’ll gain the skills and responsibilities to:
- Coach and mentor other Guest Experience Coordinators
- Lead weekly KPI and scoreboard reviews to improve performance
- Curate and refine the entire guest experience journey
- Develop onboarding processes and checklists to ensure every guest’s first visit is unforgettable
- Oversee scheduling, billing, and collections with transparency and accuracy
- Maintain facility standards and product presentation to brand excellence
- Coordinate team participation in community events to strengthen local connections
- Manage operational protocols, from win-back calls to follow-up systems, ensuring the highest service standards
What We’re Looking For:
- 1+ years in hospitality, healthcare, spa, fitness, or customer service
- Minimum 1 year of customer service experience, with a proven ability to deliver exceptional client experiences
- Minimum 1 year of experience working in a healthcare environment (preferred)
- A people-first mindset with strong communication skills
- Organized, adaptable, and eager to take on more responsibility over time
- Able to work independently while being a strong team player
- Comfort with booking/scheduling systems (Jane experience is a plus)
- Ambition to grow into a leadership role within 12–24 months
Why Join Revibe:
- Competitive pay with opportunities for advancement
- Unlimited access to our recovery amenities
- Leadership training and professional development
- A supportive team culture where your ideas are valued
- A clear path from part-time role to Guest Experience leadership
How to Apply:
If you’re ready to start in a role where you can master the details, elevate the guest experience, and grow into a leadership position, we’d love to hear from you.
Pay: $18.50-$22.50 per hour
Benefits:
- On-site gym
- On-site parking
- Store discount
- Wellness program
Work Location: In person
