JOB SUMMARY
To work with the Front Office Manager and Breakfast Supervisor to achieve a motivated, organized and empowered Breakfast Host Team to provide the level of service and to contribute to the overall profitability of the property; professional work standards and guest care set down in the Standards and Procedures Manual and as defined by the Brand. To ensure adherence to all hotel policies, procedures, regulations and standards, while striving towards total guest satisfaction. To ensure that breakfast operations is working in a professional manner at all times. To assist the Front Office Manager & Breakfast Supervisor in all areas to ensure a correct and smoothly operating department.
The Breakfast Host/ess is responsible to ensure guest satisfaction through proper and effective interpersonal skills and the proper execution food preparation and presentation. To achieve goals that support the overall company’s objectives while developing and building relationships. The Breakfast Host/ess is responsible to provide professional and friendly service for guests and that all facets of the breakfast components are amply stocked, fresh, prepared properly and are presented properly so that operations run smoothly.
Job Responsibilities
- Personally demonstrating a commitment to guest service in responding promptly to guest’s needs/complaints.
- Empowered to deliver exceptional guest service by responsive guest assistance in a professional manner.
- Maintaining Guest Service as the driving philosophy of the hotel.
- To work in an efficient manner to maximize productivity and guest care following procedures set down in the Standards and Procedure Manual.
- To bring urgent matters to the attention of the Front Office Manager, Breakfast Supervisor, General Manager, Assistant General.
- To maintain standards of punctuality.
- To attend meetings as requested and to recognize the importance of contributing new ideas and initiative to the overall success of the operations.
- To maintain a professional and effective working relationship with all departments to ensure that all departments are informed of any potential problem or situations.
- To work and communicate in a professional and ethical manner with colleagues assisting where necessary to achieve standards and in conjunction with company policies.
- To contribute to the overall security of the Hotel by recognizing and correcting potential security problems.
- Ability to operate kitchen equipment.
- Attend staff meetings.
- Responsible for ensuring full compliance with protocols and procedures related to any breakfast operations, and emergencies on an ongoing basis.
- Promotes and maintains good public relations.
- Motivates and maintains good staff relations.
- Adheres to hotel policies
- To bring forward any concerns to Supervisors, Front Office Manager, and Breakfast Supervisor.
- Adheres to and ensures the neat appearance, as well as proper and appropriate attitude and behaviour.
- Be aware of what is happening at the hotel and surrounding area for the week.
- Regularly review projections to ensure accurate stock levels of breakfast items.
- Ensure shift checklists are accurately completed
- Ensure that food items are well presented and stocked at all times according to Standards
- Ensure prompt clearing and cleaning of tables
- Replenish and maintain coffee station according standard, with fresh coffee, milk, cream etc.
- Work and communicate in a professional and ethical manner with colleagues, assisting where necessary
- Ability to independently solve problems
- Must show initiative in all facets of duty
- Must be able to work and concentrate in high volume areas
- Must be efficient and well organized
- Must maintain Food Handlers Certificate
- Must be able to order breakfast food items from suppliers in a professional manner
- Must be able to repeatedly lift up to 30 lbs.
- Must be able to stand and walk for long periods of time
- Must be able to bend, reach and climb step ladder
- Must be able to push cart, within reasonable weight limitation
- Must be able to follow opening and closing procedures by company policy
- Must be able to set up and clear as required by request
- Update and follow through with other departments concerning guest requests.
- Be aware and maintain all Standard Operating Procedures
Minimum Qualifications
- Bilingualism an asset
- Must be able to work and communicate in a professional and ethical manner with colleagues assisting where necessary
- Must demonstrate the ability to independently solve problems
- Must show initiative in all facets of duty
- Must be able to work and concentrate in high volume area
- Must be efficient and well organized
- Must have Food Handlers Certificate
Education Requirements
- General Education Diploma (GED)
- Food Handler Certificate
Bona Hospitality is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by applicable legislation.
We celebrate diversity and are dedicated to creating an inclusive work environment where everyone feels valued, respected, and empowered to contribute to our mission.
We encourage qualified individuals from all backgrounds to apply for available positions and join us in our pursuit of excellence.
We will accommodate the needs of applicants under the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and any other applicable legislation throughout all stages of the recruitment and selection process. If you require support/accommodation during the hiring process, please contact our Human Resources Department at [email protected].
#BonaHiring
Job Type: Full-time
Pay: $21.34 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
Experience:
- Customer service: 1 year (preferred)
Language:
Work Location: In person
