Date posted: May 14, 2026
Location: In Person - Mississauga, Ontario
Job Type: Full-Time, Permanent
Salary: CA$4,000.00 per month + Commission
About Us:
Founded in 2008, MAC Financial has grown to become one of Canada’s leading debt buyers. MAC’s positive work environment and huge earning potential make it a great opportunity for individuals seeking a challenging and rewarding career. We have immediate opportunities available for collection agents. This is a company owned and operated by 3 former collection agents. We strive to provide the best possible environment and payment structure for collections professionals in the industry.
We are looking for motivated, empathetic, and result-driven candidates to join our team. We provide fully paid training to set you up for success.
Job Description:
As a French Collections Representative, you will be working directly from our call center floor. You will be responsible for managing a portfolio of delinquent accounts, conducting outbound calls, and negotiating repayment plans with customers in a high energy, supportive office.
Previous collections experience is not required however call center, customer service representative, and/or accounts receivables experience is preferred.
Responsibilities:
· Multi-Channel Outreach: Reaching out to delinquent account holder through various channels such as phone calls, emails, and mail.
· Inbound Management: Respond to customer inquiries though various channels in a timely manner.
· Negotiation: Negotiate payment arrangements and payment plans to secure debt repayment.
· Documentation: Accurately recording all client interactions, arrangements, and updates in our CRM system.
· Customer Service: Addressing all clients will professionalism, respect, and empathy.
· Skip Tracing: Attempting to locate new customer data
· Account Management: Manage 150+ accounts daily
Required Skills:
· Bilingual in French and English is required
· Positive attitude and good phone manner
· Strong negotiation and persuasion skills
· Strong attention to detail and accuracy
· Excellent verbal and written communication skills
· Ability to handle difficult conversations with professionalism
· Ability to use CRM systems and Microsoft Windows browsers
· Strong work ethic, self-starters, especially, will excel in this position
· Must have strong empathy, patience, and reliability
· Reliable transportation to our Mississauga office
· 1-2 years of experience in a call center, customer service, accounts receivables, or a similar role is preferred
What we offer:
Pay structure: $4,000 monthly base salary plus commission on gross recoveries above the monthly break. We offer six-figure earning potential to all of our collection staff.
Work hours: Monday - Thursday 8:30am-6pm & Friday 8:30am-4pm, No weekends!
· Vibrant and harmonious work environment
· Paid training program
· Consistent commission structure
· Extended health and dental benefits package
· Profit sharing program
· Great location easily accessible by public transit and close to major highways
· Accessible workplace
Job Types: Full-time, Permanent
Pay: From $4,000.00 per month
Benefits:
- Dental care
- Extended health care
- Vision care
Experience:
- call center, customer service, or sales: 1 year (required)
Language:
Location:
- Mississauga, ON (preferred)
Work Location: In person
