Location: Toronto, ON
Onsite Flexibility: Hybrid 1 3 days per week in office (Wednesday and Thursday, plus the 4th Friday of every month; subject to change according to business needs)
- Position Type: Contract
-
Contract Duration: 16 months (end of fiscal 2027)
-
Pay Rate: C$35.00 C$40.00 / Hour (CAD)
-
Shift / Schedule: 37.5 hours/week, 9:00 AM 5:00 PM, Monday to Friday
-
Travel Requirements: Not required
-
This contract role is suited to a delivery-focused professional who can combine procurement process knowledge, Coupa S2P platform familiarity, and strong stakeholder collaboration to help support effective, compliant purchasing operations. As a Procurement Enablement Consultant (Contract), you will support the successful enablement, adoption, and day-to-day optimization of Coupa Source-to-Pay (S2P) capabilities. You will partner with Procurement, Accounts Payable, Technology, and business stakeholders to improve user experience, strengthen process compliance, and help drive efficient, controlled purchasing operations. This role is ideal for a hands-on practitioner with procurement process and platforms experience, strong operational discipline, and the ability to translate business needs into practical system and process improvements. The successful candidate will bring a continuous improvement mindset, sound judgment, and the ability to support both tactical execution and broader enablement objectives. Contract workers will be working closely with senior team members and will benefit from a buddy system during onboarding and training. This is not a sourcing role the team sits under Procurement Operations.
-
Platform Administration & Day-to-Day Support
-
Support the enablement and ongoing administration of Coupa S2P processes, including requisitioning, approvals, purchasing, receiving, invoicing, and user support.
-
Execute day-to-day platform support activities which include (but are not limited to) the following:
- Manage user provisioning for procurement platforms (Coupa, Zip), including onboarding/offboarding and access rights; - Maintain accurate records for user access and permissions to ensure compliance with licensing entitlements; - Resolve/triage usage access issues; - Maintain compliance with internal controls, data privacy, and regulatory requirements; - Monitor recurring issues, analyze root causes, and recommend practical enhancements to improve controls, user experience, and operational efficiency; - Manage shared mailbox to triage/resolve user issues.
Supplier & Catalog Enablement
-
Assist with supplier and catalog enablement activities in Coupa to improve adoption, transaction accuracy, and policy-compliant buying channels, such as (but not limited to):
- Linking non-catalogue requisitions to contracts; PO modifications, cancellations, and monitoring; - Linking approved suppliers on the Coupa Supplier Portal and providing support where required; - Providing advice and support to users creating purchases (catalogue and non-catalogue) in Coupa; - Monitoring hosted catalogs and managing punchout catalogue outages with suppliers in the tool; - Oversight and administration of the Supplier Enablement Mailbox.
Documentation, Testing & Reporting
-
Help maintain process documentation, standard operating procedures, training materials, and job aids to support effective user onboarding and change adoption.
-
Support testing, release readiness, and business validation for system changes, enhancements, and defect resolution impacting Coupa and Zip platforms.
-
Track and report on operational metrics, service levels, and enablement progress to provide visibility into adoption, issue resolution, and process effectiveness.
Governance & Continuous Improvement
-
Ensure activities are completed in alignment with internal policies, governance requirements, audit expectations, and risk management standards.
-
Partner with Procurement Operations, Accounts Payable, Technology, and business stakeholders to identify process gaps, resolve issues, and improve end-to-end P2P performance.
-
Contribute to continuous improvement initiatives that strengthen procurement enablement, simplify user interactions, and support broader Procurement transformation priorities.
Core Responsibility Streams (likely assigned to one of the two areas)
*1. User Administration*
-
Manage user access, administration, and support.
-
Handling tool-related issues.
-
Ticket triage (IT handles Level 1; Team handles Level 2 and 3).
-
Monitoring shared mailbox.
-
Support with system releases, testing, audit, compliance, and documentation.
*2. Stakeholder-Facing*
-
Onboarding new suppliers to the tool.
-
Support with enablement workflows (e.g., stuck POs, stuck contracts).
-
- Hands-on experience supporting Source-to-Pay / Procurement-focused platforms in a procurement operations, systems support, or enablement role.
-
Experience and/or strong understanding of procurement and payables processes, including requisition-to-invoice workflows, approval controls, supplier enablement, and catalog management.
-
Demonstrated ability to troubleshoot operational issues, coordinate across teams, and drive timely resolution with a strong attention to detail.
-
Experience supporting user enablement through training, documentation, onboarding, communications, and adoption support.
-
Comfort working with data, reporting, and process metrics to identify trends, support decisions, and monitor operational performance.
-
Strong communication and stakeholder management skills, with the ability to work effectively across business, operations, and technology teams.
-
Ability to operate in a fast-paced environment, manage multiple priorities, and support change initiatives with a high degree of accountability.
-
Understanding of Procurement Functions / lifecycle / workflow.
-
Analytical thinking skills.
-
Strong problem-solving skills.
-
Strong communication skills.
-
- Experience with Coupa S2P or Zip platforms considered a strong asset.
-
Experience with testing, release support, or process documentation for procurement systems is preferred.
-
Experience in financial services or other highly regulated environments is an asset.
-
Exposure to other procurement tools (Ariba, Ivalua, etc.) would also be considered.
-
Excel proficiency.
-
Procure to pay, sourcing and contract, and/or previous helpdesk experience may be beneficial.
-
Data analysis experience is a strong asset.
-
- Post-secondary education in business, supply chain, finance, information systems, or a related discipline is preferred.
-
- 1 3 years of procurement lifecycle experience.
-
Exposure to the source-to-pay (S2P) lifecycle.
-
-
Medical, Vision, and Dental Insurance Plans
-
401k Retirement Fund
-
This client is a leading financial services and banking institution operating across Canada, with a broad footprint serving millions of personal, business, and institutional clients. The organization employs business analysts, procurement specialists, DevOps engineers, enterprise program analysts, and technology professionals who collaborate across cross-functional teams to support complex banking operations. With a strong emphasis on regulatory compliance, process standardization, and enterprise-scale procurement transformation, this institution consistently ranks among Canada's top-tier banks and offers contract professionals the opportunity to contribute to meaningful, high-impact initiatives.
-
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
-
Job Number: 26-07595 Industry: Data & Analytics
#LI-Onsite #LI-GTT #gttca
