Full-Time Front Desk Receptionist – Medical/Physiotherapy Clinic
Location: Sage Sport Institute – Kamloops, BC
Position: Full-Time, Permanent
Wage: $20.00–$24.00 per hour, depending on experience
Schedule: Monday–Friday, 40 hours per week
Schedule
- Monday–Thursday: 7:00 a.m. – 3:00 p.m.
- Friday: 8:00 a.m. – 4:00 p.m.
- Occasional evening coverage may be available
This is a FULL-TIME position. We are not considering applicants who are only available part-time.
About Sage Sport Institute
Sage Sport Institute is a multidisciplinary sports medicine clinic in Kamloops, BC. Our team provides physiotherapy, massage therapy, athletic therapy, kinesiology, sport medicine, and orthopaedic surgery consultations.
We are looking for a dependable, organized, and professional Full-Time Front Desk Receptionist to join our team.
About the Role
As a Front Desk Receptionist, you will be one of the first points of contact for our patients and will play an important role in keeping the clinic running smoothly. This is a busy administrative position that requires excellent organization, attention to detail, professionalism, and the ability to confidently manage multiple tasks at once.
Preference will be given to applicants with previous medical office, physiotherapy clinic, or similar healthcare administration experience. Experience using Jane App is strongly preferred and will be considered a significant asset.
Key Responsibilities
- Booking, changing, and managing patient appointments using Jane App
- Greeting and arriving patients in a friendly and professional manner
- Answering incoming phone calls and responding to patient inquiries
- Monitoring and responding to the clinic reception email
- Processing payments for appointments and clinic products
- Direct billing private insurance for physiotherapy and massage therapy services
- Managing patient documentation, consent forms, and other administrative records
- Maintaining patient confidentiality and following clinic privacy policies
- Supporting practitioners with day-to-day administrative needs
- Helping maintain a clean and organized reception and clinic environment, including light housekeeping and laundry
- Completing other front desk and administrative duties as required
Qualifications
Preference will be given to candidates with:
- Previous experience in a medical office, physiotherapy clinic, or other healthcare setting
- Previous experience using Jane App
- Experience with private insurance and direct billing
- Previous medical reception or healthcare administration experience
Required:
- Availability to work the full Monday–Friday schedule listed above
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Strong computer skills and ability to learn new systems quickly
- Ability to multitask and remain organized in a busy clinic environment
- Professional, dependable, and punctual
- Friendly and confident when communicating with patients and practitioners
- Ability to maintain patient confidentiality
Compensation
$20.00–$24.00 per hour.
Compensation is open to discussion and will be based on the successful candidate’s experience, qualifications, and familiarity with Jane App and medical/physiotherapy clinic administration. Final compensation will be discussed during the interview process.
Benefits
- Casual dress
- Company events
- On-site parking
- Supportive and collaborative team environment
- Consistent weekday schedule
Education: Secondary School (preferred)
Work Location: In person – Kamloops, BC
How to Apply
Please submit your resume along with a brief cover letter outlining your relevant experience. If you have previous experience with Jane App, a physiotherapy clinic, medical office, or direct insurance billing, please make sure to highlight this in your application.
PLEASE DO NOT APPLY IF YOU ARE ONLY SEEKING PART-TIME HOURS. This position requires full-time availability for the schedule listed above.
We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
Pay: $20.00-$24.00 per hour
Benefits:
- Company events
- On-site parking
Work Location: In person
