Position Title: Specialist II-IC Business Analysis - Program Manager
Line of Business: Broadridge Delivery & Governance
CONTRACT Duration: 12 months
Possibility of Extension: Y
Possibility of conversion to FTE: N
Working hours: Mon – Fri from 8:30am to 5:00PM (7.5 hrs + 1 hr lunch break)
Working Location: 250 YNG (twice a week)
Role Mandate: Seeking a Program Manager – Broadridge Delivery & Governance to ensure interests are effectively represented and delivered across all Broadridge-led initiatives. This role will drive accountability, transparency, and execution across projects, changes, and defect remediation, while proactively managing risks, escalations, and stakeholder communication. Success in this role requires strong stakeholder management, and the ability to resolve operational challenges in a timely manner.
Role Responsibilities Include (but are not limited to):
Champion Priorities
- Act as the primary owner ensuring priorities, requirements, and timelines are clearly represented, understood, and delivered by Broadridge.
Strengthen Vendor Governance & Accountability
- Proactively manage and escalate Broadridge service delivery issues, ensuring timely resolution and preventing recurrence.
- Hold the vendor accountable to committed deliverables, milestones, and SLAs.
Drive Program Oversight & Execution
- Oversee delivery of Broadridge-related projects, enhancements, and defect fixes.
- Ensure committed dates are met and risks/issues are actively managed with clear mitigation plans.
- Monitor execution health and intervene early to address slippage or misalignment.
Centralized Tracking & Reporting
- Maintain a consolidated view of related Broadridge initiatives, including projects, changes, and production issues.
- Provide clear, concise, and regular status reporting to leadership, highlighting risks, delays, and required decisions.
Escalation & Incident Management
- Identify, manage, and escalate issues effectively across Broadridge leadership.
- Drive resolution of critical blockers impacting delivery timelines or business outcomes.
- Work with Broadridge to identify and analyze malfunctions, system workflow, and troubleshoots issues raised by business.
- Fulfils KMPG audit requests for incident management
Act as –Broadridge Bridge
- Serve as the key liaison between internal stakeholders and Broadridge SMEs.
- Ensure clear, consistent communication and alignment across all parties.
- Works independently on a range of complex tasks, which may include unique situations.
Stakeholder Relationship Management
- Build and maintain strong relationships across the liaison, business and vendor teams
- Take ownership of stakeholder concerns, ensuring timely resolution and clear communication
- Foster trust through transparency, responsiveness, and delivery consistency
Innovation & Tooling Enablement
- Leverage tools (e.g., AI/Copilot, Jira, reporting platforms) to improve tracking, automation, and reporting efficiency
- Introduce scalable practices that enhance visibility and execution discipline
Problem Solving & Analytical Leadership
- Diagnose and resolve complex, ambiguous issues using problem-solving approaches
- Analyze data and trends to inform decision-making and continuous improvement initiatives
- Advise and provide input to leadership on Broadridge related questions
Alignment to Values
- Model values and behaviors
- Promote a culture of accountability, collaboration, and continuous improvement
Must-Have Skills:
- 5+ years of relevant experience or equivalent combination of education and experience
- Strong program management, vendor governance, and delivery oversight experience
- Excellent stakeholder management, communication, and escalation management skills
- Proven ability to operate independently in complex, fast-paced environments
- Strong organizational skills
- Ability to work in a fast-paced environment and learn new skills/pivot when necessary
- Flexibility with regards to taking on ad hoc tasks
Nice to Have Skills:
- More open to participating in office culture [joining teams
