About Civida:
At Civida, home is our focus.
Civida is the largest provider of community and affordable housing in Edmonton, managing over 5,300 homes at more than 130 sites across the City of Edmonton. Housing more than 15,000 people, Civida administers rent subsidies for over 3,200 households each month. Collaboration is at the core of Civida’s approach, partnering with the Government of Canada, the Government of Alberta, and the City of Edmonton, as well as social service organizations to create safe, inclusive, and affordable housing environments. Visit civida.ca for more information.
About The Role:
We are currently looking for a temporary Compliance & Recovery Clerk to join our team. This position is responsible for responding to anti-social behavior matters, preparation and filing of tenancy related legal documents, and attendance on behalf of the organization at Residential Tenancy Dispute Resolution Service (RTDRS). Join a team where your work helps inform, engage, and make a difference in the communities we serve.
*This is a 1-year temporary position*
Salary: $60,683.41 to $73,703.82 per annum
Key Responsibilities:
- Respond to tenant related problems and concerns in accordance with corporate policies and procedures, making referrals where necessary. This may include, but is not limited to pets, rent, annual income reviews and social issues.
- Compile information needed for tenancy related non-compliance, including, non-payment of rent, incomplete annual income reviews, breach of lease agreement and/or Residential Tenancies Act (RTA) for purposes of legal action in accordance with corporate policies, procedures, and guidelines.
- Review documentation related to condition of units and non-compliant pest control for the purpose of legal action in accordance with corporate policies, procedures, and guidelines.
- Electronically file tenancy related legal documents at the courts in accordance with corporate policies, procedures, and guidelines.
- Attendance before RTDRS hearings on tenancy related matters.
- Follow up on Court Orders and enforcement as required.
- Prepare 14-day Notice to Terminate Tenancy pertaining to social issues in accordance with the Residential Tenancies Act and corporate policies, procedures, and guidelines.
- Reconcile rental account balances as required.
- Follow up on outstanding notices (expired 14-day notices, 90-day notices) and make payment arrangements as required.
- Review daily after-hours security reports and action as required.
- Request and review Crime Free Addendums from Edmonton Police Service as required.
- Attend tenant socials and ensure compliance with the objectives of the Crime Free Multi-Housing Program.
- Provide current and ex-tenant reference checks in compliance with procedures.
- Coordinate and liaise with other operations teams as required.
- Maintain a working relationship with outside agencies, including the Edmonton Police Service, as it relates to job duties.
Qualifications:
- High school diploma is required; post-secondary diploma in Business Administration or a related is preferred.
- Minimum of 4 years of experience in related position.
- Knowledge and/or experience with the Residential Tenancy Dispute Resolution Service (RTDRS) is a requirement.
- Experience with the judicial process, specifically attending court proceedings and filing court documents is required.
- Working knowledge of the Alberta Housing Act, Residential Tenancies Act, Civil Enforcement Act, FOIP, PIPA, and the Canadian Charter of Rights and Freedoms.
- Demonstrated ability to present and speak publicly.
- Demonstrated ability to write/compose formal written documents for legal purposes.
- Strong analytical problem solving and decision-making skills.
- Valid driver’s license, driver’s abstract and reliable vehicle may be required for this position.
What We Offer:
Civida is proud to announce that it has been recognized as a winner of Waterstone Human Capital’s 2024 Canada’s Most Admired™ Corporate Cultures Award in the Non-Profit and Broader Public Sector category.
This prestigious national program celebrates organizations that lead with purpose and create high-performance workplace cultures that fuel success. The award underscores Civida’s commitment to fostering an inclusive, innovative, and collaborative environment aligned with its mission of providing housing solutions and advancing community well-being.
This is a unionized position, with compensation, benefits, and working conditions defined by the applicable collective agreement.
How to Apply:
Civida is an equal opportunity employer, committed to a diverse workforce.
If you’re a passionate individual wanting to contribute to our mission to provide safe and affordable housing, please submit your resume and cover letter to [email protected]
We thank all applicants for their interest. Only individuals selected for interviews will be contacted.
The successful applicant will be required to undergo a Police Information Check.
Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of employment visa or work permit.
This Job Posting will be used to fill future vacancies as they arise.
Civida in an inclusive workplace dedicated to accessibility. Please let us know if you require any accommodations by emailing [email protected]
Competition # 2645
Pay: $60,623.41-$73,703.82 per year
Work Location: Hybrid remote in Edmonton, AB T5K 1M4
