COSCO SHIPPING Lines (Canada) Inc. is a leading global ocean carrier with a rich history in the Canadian market. The company is launching a brand-new operations centre, COSCO SHIPPING NAOC – North America Operation Center, in Toronto, and we are seeking organized Inside Sales Support professionals to drive sales efficiency. This role connects clients and field reps to ensure seamless, top-tier operations.
This is a full-time position based on 37.5 hours per week reporting to the Manager of Sales Support Group Department of NAOC.
Key Responsibilities
- Responsible for daily quotation work per trade guidelines (quotation team responsibilities).
- Prepare internal and external reports.
- Assist with Service contract updates and maintenance, work with NASC to ensure accuracy of the service contract.
- Assist checking amendment summary and send to customer for signature.
- Assist sales and customer to complete Free time \ EDI application
- Assist sales and customer for cargo tracing.
- Sales backup when sales on vacation.
- Assisting with B/L errors – mostly incorrect rates applied to B/L’s
- Assist in resolving booking issues related to routes rates not filed or due to booking cargo prior confirming any offers or promotional rates provided by sales or Trade.
- Assist with routing issues and route changes due to Operation or Trade considerations/decisions.
- Assist with Hazmat requests to the Hazmat Team and resolving issues related to hazmat bookings (including claims).
- Assist with DND’s contacting the Audit and IDDS Teams
- Assist with requests and tariff rates filings through the USA FMC Team (Reefer/OOG/BB) for rates not available on IRIS3.
- SSG have an important participation communicating customers how to address requests through the COSCO E-Business site and referring those customers to our CPF/BDT Group.
- All assist customers providing Tariff Surcharges, Scope and many other company policies listed on the Sales Responsibilities shown above.
- Reefer and OOG quotation
Skills/Requirement
- Bachelor’s degree with 1-3 years of experience, or 2+ years of industry related sales support experience
- Knowledge of import/export business, 3rd party platform is a plus.
- Excellent verbal and written communication skills. Bilingual is a plus.
- Highly proactive and confident, with a positive attitude
- Strong organizational skill, ability to prioritize and multitask
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, SharePoint)
If you are interested in this position, please forward your resume along with a cover letter.
We encourage applications from all qualified individuals, including those with disabilities. We will provide reasonable accommodation to any applicant upon request.
We thank all applicants for their interest, but only those selected for interview will be contacted.
Pay: From $46,000.00 per year
Benefits:
- Dental care
- Extended health care
- RRSP match
- Vision care
Work Location: In person
