Job Overview
We are seeking a dynamic and detail-oriented Dispatcher and Customer Service Representative to join our team. In this vital role, you will coordinate transportation activities, manage freight logistics, and deliver exceptional customer service. Your energetic approach will ensure smooth operations, timely deliveries, and satisfied clients. This position offers an exciting opportunity to be at the heart of our supply chain operations, utilizing your analysis skills and transportation management expertise to drive efficiency and excellence.
Responsibilities
- Coordinate dispatching of freight and transportation requests using transportation management systems such as Oracle Transportation Management and SyteLine.
- Communicate effectively with drivers, carriers, and customers via multi-line phone systems, ensuring clear and professional phone etiquette.
- Monitor GPS and GIS data to track vehicle locations, optimize routes, and improve transportation planning.
- Input and maintain accurate data entries related to shipping & receiving, fleet management, and logistics operations.
- Assist with shipping schedules, freight coordination, and 3PL (third-party logistics) partners to ensure timely deliveries.
- Handle inquiries from customers regarding shipments, delivery status, or scheduling changes with excellent communication skills.
- Support warehouse functions including shipping & receiving, inventory updates in AS400 systems, and coordination with supply chain teams for seamless operations.
Requirements
- Proven experience with transportation management systems such as Oracle Transportation Management or SyteLine.
- Strong analysis skills to interpret GPS data, GIS mapping tools, and logistics metrics for effective dispatching.
- Familiarity with freight operations, fleet management, shipping & receiving processes, and 3PL coordination.
- Excellent communication skills coupled with professional phone etiquette for engaging with customers and carriers.
- Proficiency in data entry with high accuracy using systems like AS400 or similar platforms.
- Ability to multitask efficiently on multi-line phone systems while managing dispatching responsibilities.
- Knowledge of transportation planning principles within the supply chain context is highly desirable. Join us to be a key player in our logistics network! Your energy and expertise will help us deliver outstanding service while advancing your career in transportation management and customer support.
Job Type: Full-time
Pay: $17.20-$25.21 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Language training provided
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Experience:
- dispatch: 1 year (preferred)
Language:
- punjabi ,hindi,English (preferred)
Work Location: In person
