About Slate Innovation Labs
Slate Innovation Labs, Inc. is a British Columbia-based professional services and technology operations company. We support healthcare workforce organizations with operational systems, workflow automation, internal tools, process improvement, and healthcare licensing and credentialing support services.
We are seeking an experienced and detail-oriented Manager, Administrative Services - Healthcare Licensing & Credentialing Operations to manage and evaluate the administrative operations, compliance processes, records systems, and internal workflows used to support healthcare worker licensing and credentialing activities.
Role Overview
The Manager, Administrative Services - Healthcare Licensing & Credentialing Operations will be responsible for planning, organizing, directing, controlling, and evaluating administrative operations related to healthcare professional licensing, credentialing, candidate documentation, and regulatory workflow management.
This role will manage the administrative systems, staff, procedures, candidate records, internal tools, and automation workflows used to support healthcare professionals through complex licensing and credentialing processes across multiple U.S. states and regulatory bodies.
The successful candidate will bring experience managing licensing operations for healthcare professionals, coordinating with international educational institutions and credentialing bodies, developing scalable candidate management systems, and improving operational performance through workflow automation, reporting dashboards, SOPs, and internal quality controls.
Key Responsibilities
- Plan, organize, direct, control, and evaluate the administrative services function supporting healthcare licensing, credentialing, candidate documentation, and regulatory workflow management.
- Manage licensing and credentialing operations for healthcare professionals pursuing U.S. or Canada licensure, including multi-state licensing pathways, endorsement processes, temporary permits, credential evaluations, English proficiency requirements, and regulatory documentation.
- Develop, implement, and evaluate administrative policies, SOPs, playbooks, records-management procedures, and documentation standards for healthcare licensing and credentialing operations.
- Manage and improve candidate management systems used to track licensing status, document readiness, regulatory requirements, application timelines, case escalations, and operational risks.
- Build, maintain, and improve workflow automation systems, dashboards, trackers, and internal tools used to manage licensing operations at scale.
- Coordinate with international educational institutions, nursing schools, training providers, credential evaluation agencies, testing providers, regulatory bodies, and other external organizations to support verification and documentation processes.
- Direct and oversee licensing operations staff, including work allocation, process training, quality review, performance support, and day-to-day operational guidance.
- Review complex licensing and credentialing cases, identify documentation gaps, assess regulatory risks, and determine appropriate escalation or resolution pathways.
- Lead quality assurance reviews to ensure candidate records, licensing documents, application data, and internal trackers are accurate, complete, consistent, and compliant with internal procedures.
- Design and manage reporting systems that provide visibility into licensing progress, processing timelines, candidate risk levels, document gaps, staff workload, and operational performance.
- Prepare reports and briefs for senior leadership on licensing operations, workflow performance, compliance issues, automation opportunities, candidate progress, and administrative service delivery.
- Work cross-functionally with operations, recruitment, immigration, finance, and product/technical teams to improve licensing workflows, candidate experience, internal systems, and operational efficiency.
- Manage licensing-related initiatives, including state requirement mapping, candidate risk routing, credential evaluation readiness, temporary license tracking, English requirement planning, and regulatory document quality improvement.
- Evaluate workflow bottlenecks, service delays, system limitations, documentation gaps, and process failures, and recommend improvements to increase efficiency, accuracy, compliance, and scalability.
- Support the development, testing, and implementation of AI-assisted internal tools, automation workflows, and operational dashboards used for licensing and credentialing support.
- Monitor licensing-related vendor processes, reimbursement workflows, credential evaluation expenses, exam scheduling costs, and other operational costs where applicable.
- Support workforce planning, staff onboarding, training, and continuous improvement within the licensing and credentialing administrative services function.
Strategic Licensing Initiatives
The Manager may lead or support specialized licensing and operational initiatives, including:
- U.S. Licensing Pathway Optimization: Build structured pathways for healthcare professionals pursuing licensure across different U.S. states.
- Candidate Licensing Command Centre: Develop a candidate management system that tracks each candidate’s licensing stage, document status, application progress, risk level, and next action.
- International Education Verification Workflow: Create standardized processes for coordinating with international schools, universities, training providers, and credentialing agencies.
- Credential Evaluation Readiness Program: Assess candidate documents before submission to reduce delays, rejections, and repeated credential evaluation issues.
- English Requirement Risk Routing: Identify candidates who may face English proficiency barriers and route them toward appropriate licensing pathways or states where possible.
- Temporary License & Renewal Monitoring: Track temporary license expiry dates, renewal windows, extension requirements, and candidate relocation timelines.
- Board of Nursing Escalation System: Maintain escalation procedures for delayed applications, rejected documents, missing verifications, disciplinary history, education concerns, or complex regulatory cases.
- Licensing Automation & AI Quality Review: Design and test automation tools that reduce manual tracking, improve reminders, flag missing documents, and support consistent case management.
- Licensing Performance Dashboard: Create reporting dashboards for leadership showing licensing timelines, candidate progress, bottlenecks, staff workload, risk categories, and operational outcomes.
- Document Quality Control Program: Establish review standards for candidate documents, scans, forms, identity documents, transcripts, verifications, and regulatory submissions.
- Candidate Communication Workflow: Build structured communication templates, reminders, and follow-up systems to improve candidate responsiveness and reduce licensing delays.
Requirements
- Strong experience managing healthcare licensing, credentialing, regulatory administration, compliance, records management, or administrative operations.
- Experience with U.S. healthcare professional licensing pathways, preferably involving nurses, nurse aides, or other regulated healthcare workers.
- Experience coordinating with regulatory bodies, licensing boards, credentialing agencies, testing providers, international institutions, or similar external organizations.
- Experience building or managing candidate management systems, operational trackers, workflow databases, dashboards, or internal case-management tools.
- Experience developing SOPs, internal playbooks, process maps, quality controls, and documentation standards.
- Experience leading workflow automation, systems improvement, process improvement, or digital operations projects.
- Ability to manage complex administrative workflows involving multiple deadlines, documentation requirements, regulatory dependencies, and stakeholder groups.
- Strong analytical and problem-solving skills, with the ability to identify process gaps, compliance risks, workflow bottlenecks, and automation opportunities.
- Strong attention to detail, with the ability to review documents and data for accuracy, completeness, consistency, and compliance.
- Excellent written and verbal communication skills, with the ability to liaise professionally with internal teams, international institutions, regulatory bodies, and external service providers.
- Ability to train, support, evaluate, and coordinate the work of team members.
- Comfortable using digital workflow tools, databases, spreadsheets, CRM systems, dashboards, automation tools, and internal documentation platforms.
Preferred Qualifications
- Experience supporting internationally educated healthcare professionals through U.S. licensing or credentialing processes.
- Familiarity with U.S. Boards of Nursing, nurse licensure by endorsement, credential evaluations, English proficiency requirements, temporary licenses, and multi-state licensing considerations.
- Experience working with international schools, universities, nursing programs, credential evaluation bodies, or verification processes.
- Experience with Airtable, Notion, Slack, CRM systems, workflow automation tools, reporting dashboards, or AI-assisted operational systems.
- Experience designing candidate intake forms, document review workflows, automated reminders, licensing trackers, risk flags, and operational dashboards.
- Experience managing licensing-related projects, process improvement initiatives, or cross-functional operational systems.
- Leadership experience with the ability to improve team performance, operational quality, candidate experience, and administrative service delivery.
About the Candidate
The successful candidate will be a highly organized administrative services and operations manager with strong experience in healthcare licensing, credentialing, workflow automation, candidate management systems, and international documentation coordination.
They will be able to manage complex licensing operations, improve internal systems, lead specialized initiatives, support staff, coordinate with external institutions and regulatory bodies, and build scalable administrative processes that improve accuracy, efficiency, compliance, and candidate outcomes.
Pay: $36.00-$40.84 per hour
Benefits:
- Company events
- Employee assistance program
- Paid time off
- Work from home
Application question(s):
- Describe your direct experience managing or supporting healthcare professional licensing or credentialing processes.
(Please include the type of healthcare professionals you supported, the jurisdictions or regulatory bodies involved, and the specific licensing activities you handled.)
- Have you worked with U.S. healthcare licensing processes such as Boards of Nursing, Nurse Aide registries, or Physical Therapy licensure boards?
If yes, describe your experience and give examples of the states, boards, or licensing pathways you worked with.
- Have you built or improved a workflow, tracker, dashboard, automation, or candidate management system? (Yes/No)
If yes, briefly describe.
- Have you resolved a complex licensing, credentialing, documentation, or regulatory issue? (Yes/No)
If yes, briefly describe.
- Do you have experience coordinating with external organizations such as schools, licensing boards, credential agencies, or employers? (Yes/No)
If yes, briefly describe.
Work Location: Hybrid remote in Vancouver, BC
