GAO Research Inc. is seeking highly motivated and detail-oriented Chinese-speaking students or recent graduates located in Canada to join our Tech Support team as virtual interns. This role provides valuable hands-on experience in technical support, customer service, and client communication, supporting global customers with cutting-edge technology products.
Location: Remote
Job Type: Internship
Duration: 3-6 months
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Provide first-level technical assistance to customers by diagnosing issues, answering product-related questions, and guiding users.
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Develop a strong understanding of GAO Research’s hardware and software products to assist clients effectively.
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Maintain accurate records of issues, solutions provided, and feedback for continuous improvement.
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Coordinate with internal teams (engineering, sales, product development) to resolve complex technical issues.
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Participate in ongoing training to stay updated with product updates and new technologies.
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Enrolled in or recently graduated from a degree program in Computer Science, Information Technology, Engineering, or a related technical field.
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Fluency in Chinese (Mandarin or Cantonese) is required for communication with clients and partners in China.
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Knowledge of Chinese business culture and communication styles is a strong asset for this role.
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Basic understanding of computer networks, software, and hardware troubleshooting.
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Ability to multitask, stay organized, and work independently in a fully remote environment.
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Proficient in Microsoft Office tools including Excel, Word, and PowerPoint.
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Strong problem-solving skills with a proactive and customer-focused mindset.
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Practical exposure to global tech support operations in a real-world business environment.
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Mentorship and professional development within an international high-tech company.
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Receive three certificates (or multiple certificates) upon successful completion of the internship.
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Flexible and fully remote work opportunity from anywhere in Canada.
If you’re excited about this opportunity, please send your updated resume to [email protected]
