WHO WE ARE
Outpost is a locally owned vacation rental management company based in Whistler. From small beginnings, we’ve grown into one of Whistler's leading property management companies. We’re a growing team looking for motivated, self-starting individuals to grow with us.
OUR VALUES
We support our team by empowering them to play to their strengths and giving them the autonomy to make a meaningful impact in their area of the business. As we grow, we stay intentional about how we evolve, striving to always improve the experience for both our guests and homeowners. And as the business grows, we want our team to grow right alongside it.
THE ROLE: Owner Relations Associate
The Owner Relations Associate serves as the primary liaison between a portfolio of homeowners and Outpost’s internal teams. This role is responsible for building and maintaining strong homeowner relationships through proactive communication and in-depth knowledge of each property within their portfolio.
With a strong focus on homeowner satisfaction and property performance, the Owner Relations Associate ensures that homes are well-maintained, cared for, and aligned with both owner expectations and guest standards. They play a key role in balancing owner investment with overall property quality and performance.
Working closely with internal departments, this role ensures a seamless, owner experience while maximizing property performance and revenue.
KEY RESPONSIBILITIES
- Manage day-to-day communication with homeowners, ensuring timely, professional, and proactive updates
- Act as the primary liaison between homeowners and Outpost internal departments to ensure seamless coordination and follow-through
- Ensure homes are fully prepared, maintained, and ready for homeowner arrivals
- Coordinate trades and maintenance work, including light project management of property-related tasks and improvements
- Support the team by escalating and resolving guest and homeowner concerns as needed
- Respond to emergencies and incidents promptly, ensuring accurate documentation and appropriate follow-up
- Track, manage, and follow up on work orders to ensure completion and quality standards are met
THE IDEAL CANDIDATE
- Professional, clear communicator across email, phone, video, and text, with strong interpersonal skills
- Highly organized and responsive, with excellent time management and the ability to adapt to shifting priorities and interruptions
- Detail-oriented and reliable, with strong follow-through and accountability in all tasks
- Composed under pressure, able to manage high-stress situations and maintain quality of work
- Experience in property management or the vacation rental industry is preferred
- Knowledge of residential systems and home operations is considered an asset
- Previous experience in owner relations and/or project coordination is an asset
- A minimum two-year commitment is required for this role
PERKS
- $55,000–$65,000 salary (based on experience)
- Extended Health benefits after 3 months
- Ski Pass or Wellness benefit
- Self-driven, flexible schedule
- The ability to grow with the company
- Employee housing available
- Monthly staff events
- Supportive, collaborative team environment
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Vision care
- Wellness program
- Work from home
Application question(s):
- Are you currently located in Whistler and available for an in-person interview?
- Are you legally able to work in Canada (Canadian citizen or valid work permit) ? Please confirm expiry of existing work permit.
- When are you available to start?
- Do you have secure housing in Whistler?
Licence/Certification:
- Driving Licence (required)
Work Location: In person
