We’re looking for a Customer Service Leader to join our Produce Department. The ideal candidate has previous produce experience, is passionate about leading team members, and is committed to delivering a exceptional customer service.
Who We Are
Meridian Farm Market is a family business that operates farm market style grocery stores across the lower mainland. In addition to unmatched customer service, Meridian has exciting fresh food offerings making it the ultimate destination for those who enjoy quality food and exceptional service.
What we are looking for:
The successful candidate will have the ability to connect with people in ways that make them feel welcomed, valued and appreciated.
This role is for you if you have experience with:
- Working with produce
- Training employees
- Inventory management
- Strong interpersonal skills
- Desire and ability to work as part of a team
- Ability to work at least 1 weekend day
What we offer:
- 30% Store Discount
- Extended Benefits
- Paid sick time
- Competitive Wage with twice per year increases
- Profit sharing (Department & Store Managers)
- Mystery Shop/Customer Service Bonus
- Friendly work environment
- Opportunity to grow with the company
Duties involved:
- Give customers the best possible experience! Ensure our Meridian service and hospitality standards are delivered to customers through every touch point of their department and store experience.
- Be accountable for proper product rotation and removal of outdated product.
- Place product purchase orders from designated approved vendors.
- Receive product following receiving guidelines; repetitive lifting is required.
- Monitor and manage category operational costs, sales, and profit.
- Challenge current practices and develop and execute plans for continuous improvements in efficiency and customer experience.
- Routinely communicate with Department Manager, Store Manager and Category Manager to discuss activities and challenges, and to develop strategies for a more efficient and successful operation
- Manage inventory control and out-of-stock items
- Maintain a positive and collaborative working relationship with managers and team members, strive for harmony and teamwork with all other company staff and stakeholders.
- On-boarding and training staff with support of company management
- Manage product selection, quality, freshness, and packaging standards at all times
Pay: $18.40-$20.65 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
- Store discount
- Vision care
Experience:
- Customer service: 1 year (required)
- Produce: 1 year (required)
Language:
Work Location: In person
