Bespoke Metrics is a rapidly growing data analytics company revolutionizing risk management in the construction industry. Founded in 2016 and headquartered in Toronto, we have quickly expanded to over 80 employees and have built a strong client base across North America.
Our flagship product, COMPASS, is a leading cloud-based platform designed to optimize subcontractor risk management. Through standardized prequalification, intelligent data collection, and seamless ERP integrations, we empower construction stakeholders to make smarter, data-driven decisions across the supply chain.
About the Role:
As a Client Success Associate, you play a vital support role within the Client Success team. This entry-level position is designed to provide a strong foundation in client service, operations, and communication. Your primary focus is to ensure smooth client follow-up and support after onboarding, while also participating in key internal processes that contribute to client satisfaction and retention.
This role will be hybrid and will require you to report to our downtown Toronto office 4-5 days per week with some flexibility.
Core Responsibilities
- Post-Onboarding Communication: Send follow-up materials and documentation to clients after kick-off and onboarding calls, ensuring all deliverables are timely, complete, and accurate.
- Client Email Support: Respond to incoming emails from clients or those forwarded from senior team members, maintaining a high level of professionalism and clarity in all communications.
- Meeting Coordination: Schedule web calls and training sessions for clients, ensuring alignment with both internal and external calendars.
- Salesforce Updates & Documentation: Support client account leads and backups by maintaining accurate records in Salesforce, including meeting notes, status updates, and client communications.
- Internal Collaboration: Assist the team by capturing and organizing key details during client calls and internal discussions, contributing to shared visibility across the team.
- Geo Group Participation: Actively participate in assigned geographic team groups to support regional info and share updates on clients within each geo.
What Success Looks Like
- Clear and timely communication with clients, internal teams and to leads/backups.
- Well-organized and up-to-date Salesforce records/meeting notes.
- Dependable coordination and scheduling support.
- Consistent participation and contributions in group meetings (client success group, geo group meetings and company meetings).
- A proactive, growth-oriented mindset and willingness to take on new challenges and identify and act on opportunities for improvement (client facing documents, internal process etc).
Qualifications:
- Bachelor's degree from a recognized college or university.
- Experience in a Client Success, Onboarding, or Customer Experience role.
- Excellent written and verbal communication skills.
- Strong organizational abilities.
- Demonstrated problem-solving skills and experience working with cross-functional teams.
- Background in construction and/or SaaS is a plus.
- The ability to commute to our downtown Toronto office.
What We Offer:
- Early involvement in a high-growth company with ambitious expansion plans.
- Collaborative and inclusive team culture with flat hierarchies and quick decision-making.
- Transparent leadership that shares the company’s roadmap, vision, and strategy.
- Autonomy and trust to make decisions that drive client success.
- Regular team-building events and company socials.
- Opportunity to work closely with major General Contractor clients across North America.
- 15 days of vacation per year.
- Comprehensive health and dental benefits that begin right away.
We are committed to providing an accessible, equitable, and inclusive candidate and employee experience. We provide reasonable accommodation throughout the recruitment process and in employment. If you require accommodation please let us know, we will work with you to meet your needs.
Job Types: Full-time, Permanent
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home
Experience:
- Client Service : 1 year (preferred)
Work Location: Hybrid remote in Toronto, ON
