Monday to Friday with Full Benefits Package!
Job Summary
We are seeking a professional and customer-focused Automotive Service Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers needing vehicle maintenance and repairs, ensuring a seamless service experience. This role requires excellent communication skills, automotive knowledge, and a passion for delivering exceptional customer service. Previous service advisor experience is required, as well as the ability to upsell services effectively.
Duties
- Greet customers promptly and professionally, establishing rapport and understanding their vehicle concerns
- Listen carefully to customer descriptions of issues and accurately document service requests
- Provide detailed explanations of recommended repairs and maintenance options based on mechanical knowledge
- Prepare repair orders, estimate costs, and communicate timelines clearly to customers
- Coordinate with technicians to prioritize and schedule service appointments
- Upsell additional services or products that meet customer needs while maintaining integrity
- Handle cash transactions accurately and process payments efficiently
- Follow up with customers post-service to ensure satisfaction and address any concerns
- Maintain organized records of customer interactions, service history, and sales activities
Requirements
- Strong mechanical knowledge of automotive systems and repairs
- Excellent customer service skills with the ability to communicate technical information clearly
- Sales experience with a focus on upselling services in an ethical manner
- Ability to handle cash transactions accurately and responsibly
- Professional appearance and demeanor with strong organizational skills
- Ability to work in a fast-paced environment while maintaining attention to detail
- Valid driver’s license with a clean driving record is required
This role offers an engaging opportunity for individuals passionate about automotive repair and customer satisfaction. We value team players who are eager to grow their careers within the automotive industry.
Clean Criminal Background are driving abstract are required
Pay: $19.00-$25.00 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Experience:
- Auto Service Advisor: 2 years (required)
Licence/Certification:
- Canadian PR, NOT a work permit (required)
- Clean criminal background and driving abstract (required)
Location:
Work Location: In person
