Job Summary:
The Manager, People & Culture provides operational leadership and strategic support for key human resources functions at Archway Community Services, including labour relations, recruitment and selection, job design and evaluation, performance management, Health & Safety and organizational change.
Reporting to the Director, People and Culture, the Manager ensures the delivery of consistent, proactive, and compliant HR practices that support a positive, equitable, and high-performing workplace culture. The role is instrumental in fostering effective labour–management relationships, strengthening leadership capability, and aligning People & Culture programs with Archway’s mission, values, and collective agreements.
The Manager works collaboratively with leadership, staff, and union representatives to support organizational effectiveness, mitigate risk, and drive continuous improvement across all HR functions.
Your Role:
1. People & Culture Operations
- Manages the day-to-day delivery of People & Culture services, including labour relations, recruitment, job design and evaluation, performance management, and policy implementation
- Manages team workflow, assigns work, and ensures timely, consistent, and high-quality service delivery
- Provides guidance to leaders on HR policies and practices, escalating complex or high-risk issues as appropriate
2. Labour Relations & Employee Relations
- Provides guidance to leaders on collective agreement interpretation, employment legislation, and HR policies
- Supports collective bargaining preparation through research, documentation, and issue tracking
- Coordinates and supports grievance processes, investigations, and resolution activities in collaboration with the Director
3. Talent Management & Organizational Development
- Supports job design and evaluation processes, including documentation and application of established frameworks
- Assists with leadership recruitment, workforce planning, and succession activities
- Supports implementation of performance management processes, including coaching, corrective action, and documentation
4. Policy, Compliance & Risk Management
- Supports the development, review, and implementation of People & Culture policies and procedures
- Monitors compliance with employment legislation, collective agreements, and organizational standards
- Identifies risks and escalates complex or sensitive issues to the Director
5. Health & Safety
- Supports leaders and staff in adhering to occupational health and safety practices
- Participates in incident reporting, investigation, and follow-up actions
- Supports return-to-work and accommodation processes in coordination with disability management
6. Leadership & Organizational Support
- Provides coaching and guidance to leaders on people management practices and employee relations matters
- Supports implementation of organizational initiatives related to culture, engagement, and change, in collaboration with the Director of People & Culture
This position is a great fit for someone who has a strong understanding of human resource management principles, practices and procedures of the non-profit sector community.
Our Offer
- Wage: $43.96 - $46.70 per hour
- A full-time position at 35 hours per week, availability Mondays to Fridays, from 8:30 AM to 5:00 PM.
Benefits include:
- Three weeks pro-rated vacation in your first year; four weeks in your second year.
- Three pro-rated wellness days per year.
- Pro-rated sick leave days per year.
- Opportunity to exchange a statutory holiday for a cultural day celebration.
- A great benefits plan including extended health and dental; you choose your plan.
- A pension plan; Archway meets your contribution.
- Employee and Family Assistance Program.
- Access to online wellness resources including newsletters, physical health videos, and wellness events.
- Free use of Archway’s wellness equipment.
- Great in-house training opportunities.
- Rewarding work in a positive and supportive environment.
- Work/Life balance.
Getting an Interview – you will be considered if you have:
- Bachelor's degree in Human Resources Management or a related field of study and/or appropriate combination of education and experience to ensure on-the-job success.
- 5 or more years of progressive HR experience, including at least 3 years in a leadership or supervisory role.
- Demonstrates experience in:
- Labour relations (contract interpretation, grievances, collective bargaining support).
- Employee relations and workplace investigations.
- Supervising or overseeing disability/attendance management programs.
- Recruitment, training, and HR policy development.
- Experience in a social services, or a unionized environment is an asset.
- CPHR designation, or in progress, preferred.
- Experience in HR in a non-profit organization is a strong asset.
The Job Requires you to have:
- Exceptional verbal, written, and active listening skills, with the ability to communicate clearly, respectfully, and effectively across diverse backgrounds, cultures, and language levels.·
- Comprehensive knowledge of relevant legislation and standards, including BC Employment Standards, the Human Rights Code, WorkSafeBC regulations, and collective agreements.·
- Demonstrated expertise in labour relations, conflict resolution, and negotiation, with the ability to support leaders through complex HR matters.·
- Skilled in conducting fair, impartial workplace investigations with discretion and professionalism.·
- Proven ability to coach and support staff and leaders, fostering strong interpersonal relationships and team cohesion.·
- High level of integrity, emotional intelligence, and professionalism in all interactions.·
- Deep commitment to advancing equity, diversity, and inclusion in the workplace.·
- Proficient in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint), with the ability to create clear reports, presentations, and communications.·
- Strong understanding of Archway’s mission, vision, and values, and ability to align HR practices accordingly.·
- Effective communicator and facilitator, capable of presenting information to varied audiences in a clear, concise, and engaging manner.·
- Diplomatic and collaborative approach to problem-solving, with a focus on achieving results through respectful dialogue.·
- Skilled in prioritizing workload and responding to changing organizational needs with flexibility and efficiency.·
- Strong leadership and teamwork capabilities, with a focus on building inclusive, high-performing teams.
- This position has extended periods of sitting and screen/keyboard use.
- This position works in a demanding high-paced environment.
- A satisfactory Criminal Records Check is a condition of employment.
Closing date is June 10, 2026.
TO APPLY
Interested applicants are to reference Posting #2026-94-02 in the subject line.
No phone calls please. Only short-listed applicants will be contacted.
Must be legally entitled to work in Canada.
Your resume may also be forwarded to other Programs for their consideration for their job vacancies. If you do not wish for your application to be shared with other Programs, please send an e-mail to [email protected] with DO NOT FORWARD TO OTHER PROGRAMS, in the subject line of the e-mail and the job reference number to which you applied, in the body of the e-mail.
Archway's goal is to be a diverse workforce that is representative, at all job levels, of the people we serve. Equity and diversity are essential to excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including Indigenous identity, race, colour, ancestry, place of origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, or age.
We acknowledge that we gather on the traditional and unceded territory of the Stó:lō people. Stó:lō territory extends from the mouth of the Fraser River to Boston Bar. Locally, this includes the Matsqui First Nation and Sumas First Nation. We give them thanks for sharing their land and resources with us.
We invest in the mental health and wellbeing of our employees.
We're proud to share that Archway was recently recognized for having a 5-Star Safety Culture!
Every year, Canadian Occupational Safety (COS) recognizes organizations across Canada that exemplify excellence in fostering robust workplace safety cultures. Winners demonstrate a commitment to proactive risk management, comprehensive training, and employee engagement.
This award reflects our ongoing commitment to creating a workplace environment where employees feel safe, seen, and supported.
- If you're interested in working for an organization where safety is a priority, come work with us at Archway.
Pay: $43.96-$46.70 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Application question(s):
- Do you have a Bachelor's degree in Human Resources Management or a related field of study and/or appropriate combination of education and experience to ensure on-the-job success?
- Do you have 5 or more years or progressive HR experience, including at least 3 years in a leadership or supervisory role?
- Experience in labour relations (contract interpretation, grievances, collective bargaining support)?
- Experience in employee relations and workplace investigations?
- Experience in supervising or overseeing disability/attendance management programs?
- Experience in recruitment, training, and HR policy development?
Work Location: In person
