Join Our Growing Team as an Administrative Assistant!
Are you a detail-oriented, efficient professional with excellent people skills looking for work that makes a difference? Ready to be part of a growing team where your skills and expertise are valued and appreciated?
About Us:
We are a growing therapy practice dedicated to transforming lives through innovative and compassionate care. We offer comprehensive psychotherapy and assessments to children, youth, adults, and couples. We are committed to providing the highest quality mental health services in a supportive and inclusive environment.
Our Vision
We help our clients navigate their journey towards wellness and live joyful lives.
Our Core Values
We are committed to being collaborative, flexible, and providing effective and compassionate care.
What We Offer:
● Competitive Compensation
● Supportive Environment
● Beautiful Modern Office
● Conveniently located in Brockville
● Free parking
What You’ll Do:
Front Desk Support: Provide exceptional support to our psychotherapy practice, assisting with client bookings, follow ups, payments, and managing intake & consent forms.
Client Interaction: Welcome clients coming in for in-person appointments, answer client calls and emails, and process payments at the end of sessions with professionalism and compassion.
Quality Assurance: Ensure all administrative tasks are completed accurately, including follow-ups on payments, securing payment information, and uploading secure documents. Manage booking software, including schedules and treatments offered.
Office Maintenance: Keep the office area organized, manage office supplies, maintain clinical files, and confirm claims with insurance companies.
To Succeed in This Role:
- You will excel if you possess excellent communication skills.
- You must be extremely organized, thinking 10 steps ahead, with the ability to see the big picture.
- You have a passion for helping others with caring and compassion, as you will be the primary point of contact for our clients.
- You are able to use technology platforms, such as Google Workspace Apps and Dropbox.
Qualifications:
- 2-3 years of experience in Client Care and Customer Service, preferably in a medical office at the front desk.
- Psychology undergraduate students and graduates are welcome!
Skills & Attributes of Our Ideal Candidate:
- Energetic, self-motivated individual with the ability to work well independently, proactively, and under pressure.
- Ability to work collaboratively with a talented team.
- Strong communication skills with the ability to communicate professionally and compassionately.
- Confidence in sharing ideas and constructive feedback to help us grow.
- Ability to juggle multiple projects simultaneously, being meticulous and detail-oriented, meeting deadlines and keeping commitments.
- Tech-savvy, with experience using Google Drive Suite, Gmail, Dropbox, Mac, and Windows.
- Knowledge of JaneApp, our practice management system, is an asset.
Application Process: Please submit your CV/resume and cover letter to [email protected].
For more info on our practice, check out our website: www.thelockstherapy.ca.
Accommodations available upon request.
Pay: From $22.00 per hour
Benefits:
Work Location: In person
