Overview
The Front Desk Receptionist plays a crucial role within the practice, serving as the initial point of contact for patients.
The Front Desk Receptionist creates an efficient experience for all patients and visitors, while also supporting Optometric Assistants, Opticians, and Optometrists. They serve as a central point of communication and coordination within the practice.
Responsibilities
· Greet patients immediately in a courteous and friendly demeanor while building rapport with patients.
· Take accurate information from calls received (i.e. book appointments) where required and transfer information or calls with speed and efficiency.
· Provide direction and information as required to in-office patients and collect required health information before eye exam.
· Update electronic records, file patient files and perform other routine clerical tasks as assigned by the Office Manager.
· Answer and maintain website inquiries / online booking for scheduling appointments and checking on orders, etc.
· Maintain patient records, third party billing and financial records and database as assigned.
· Order and maintain office supplies as needed.
- Type forms, letters, reports, and memos as necessary.
· Participate in personal and team development training and initiatives including staff meetings, continuing education and conferences.
· Establish and maintain effective working relationships with co-workers, leadership team, suppliers and the public.
· Maintain regular consistent and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures.
- Ensure that the appropriate evacuation procedures are carried out in the event of an emergency.
- Maintain the reception in a tidy and presentable manner.
Responsibilities can change without notice, may be updated frequently
and are not limited to the list above.
Skills
- High school diploma or GED, or an acceptable combination of education and experience.
- Some experience working as a Front Desk Receptionist, or administrative assistant is preferred especially in the health care field, preferably eye care.
- Organized, flexible, and able to meet changing work needs and demands.
- Knowledge of supplies, equipment, and/or services ordering, as well as inventory control of these items.
- Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint. General computing skills.
- Excellent analytical and problem-solving skills.
- Superior written and verbal communication skills.
- Strong customer service orientation.
Job Types: Full-time, Permanent
Pay: $19.00-$25.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Dental care
- Extended health care
Schedule:
Application question(s):
Education:
- Secondary School (required)
Experience:
- Front desk: 1 year (preferred)
- Microsoft Word: 1 year (preferred)
Licence/Certification:
- CCOA - Certified Optometric Assistant Course (preferred)
Work Location: In person
