Job Summary
Under the direction of the Executive Director, and working closely with the Visitor Experience Curator, the Summer Program Coordinator delivers guided tours of the Black Loyalist Heritage Centre, as well as assists in the development of the museum’s programming, outreach programs, special projects, and events. These are aimed at enriching and maximizing the BLHS learning experience and realizing the potential of the Black Loyalist Heritage Centre as a learning resource for museum visitors, educational institutions, special interest groups and the wider community.
POSITION DUTIES AND RESPONSIBILITIES
A. Interpretation
- Welcome visitors to the Site, introduce and demonstrate interactive multimedia exhibits, provide tourist information, and promote on-site services such as the Gift Shop while ensuring high quality service and a good guest experience;
- Conduct guided tours for individuals, special interest groups, and schools – ensuring that each visitor’s experience at the Black Loyalist Heritage Centre and Site is engaging and meaningful and that all questions are answered accurately;
- Stay current on all Black Loyalist history by performing background reading and research as required to provide accurate and timely interpretation;
- Be responsible for handling cash sales and other related duties such as opening/closing cash, preparing nightly sale balances, and following established procedures for safeguarding monies;
- Perform general housekeeping duties, including sweeping, mopping, bathroom checks, cleaning museum exhibits, etc.;
- Assist in other operational tasks such as collecting visitor statistics, inventory or other duties required or requested by the Executive Director.
B. Program Outreach
- In conjunction with the Visitor Experience Curator, assists in planning, organizing, promoting, and executing programs and/or special events for the museum’s audiences.
- Assists in identifying program needs, and contributing to the development and implementation of educational programs and resources that meet those needs.
- Assists with the organization of materials and logistics for educational programming, special events, workshops, and day-to-day interpretation.
- Assists with communication to other organizations and networks to keep abreast of their programs and likewise communicates the BLHS calendar of events to the public.
QUALIFICATIONS
- Youth ages 15-30
- Ability to work in a networked environment.
- Computer skills required include: Microsoft Office suite of programs (Word, Excel and Power Point), on-line utilities or web applications (calendars and databases). Ability to operate videoconferencing systems is an asset (i.e., Zoom, Microsoft Teams)
- Customer service experience in a public, guest services, tourism, or museum setting is an asset.
- Experience in using a Point of Sales system is an asset.
- Program coordination/events coordination and/or supervisory experience is an asset.
- Knowledge of Black Loyalist History is an asset.
SKILLS AND ABILITIES
- Requires excellent verbal and written communication skills and strong interpersonal skills with a focus on customer service and visitor experience.
- Must be comfortable speaking in front of groups of various sizes, demonstrate a desire to work with and around the public, effectively speaking about multiple historical perspectives and interests.
- Must be able to answer questions clearly and directly and be responsive to enquiries and comments.
- Must be able to maintain a working knowledge of site programs and educational content.
- Must be results-oriented, possess a positive attitude and open-minded, with the ability to problem solve and generate solutions.
- Requires basic business math skills. Previous sales experience an asset.
- Requires ability to represent the BLHS with professionalism and integrity.
- Must have ability to exercise sound judgment, tact, and diplomacy.
- Must have ability to maintain confidentiality, a professional demeanor, and a high level of discretion.
- Must be action oriented with an attention to detail; possessing a positive, open-minded, and flexible attitude.
- Must have strong organizational and time management skills, requiring flexibility to meet shifting demands and priorities, and the ability to work simultaneously on multiple projects.
- Must be flexible in adjusting to schedule changes and assignments.
- Ability and willingness to learn and apply genealogical research techniques related to Black Loyalist family history is an asset.
WORKING CONDITIONS AND PHYSICAL DEMANDS
- May require long periods of time sitting, standing, or walking.
- May require irregular hours (evenings, weekend).
- Must comply with and adhere to the recommendations of the Chief Medical Officer of Health for Nova Scotia as they relate to Covid 19 or any other public health issues.
- Must comply with all BLHS occupational health and safety rules, regulations, policies, and practices that Nova Scotia’s Occupational Health and Safety Act require the employer to enforce in its duty to protect employees in the workplace.
- This position will be required to be regularly onsite at the BLHS.
CONDITIONS OF EMPLOYMENT
- Must be legally entitled to work in Canada.
- Must provide a satisfactory Criminal Record Check, a Child Abuse Registry Check and a Vulnerable Sector Search, at the incumbent’s expense.
- A valid CPR Level C and Emergency First Aid certificate is an asset.
- Must be able to manage the physical demands of the position which may include lifting/moving heavy objects, reaching, walking, climbing stairs regularly, standing/sitting for extended periods, working in hot and/or humid environments.
- Must be available to work irregular hours on occasion, to meet operational or programming needs.
TERMS OF EMPLOYMENT
- The Black Loyalist Heritage Centre and Site abides by governing policies, guidelines, codes, and principles that protect the Society, its staff, its members, and the public it serves from disrespectful and harmful behavior. The Terms of Employment require the position incumbent to sign off on the BLHS governing policies.
Job Type: Seasonal
Contract length: 8 weeks
Pay: $16.75 per hour
Flexible language requirement:
Work Location: In person
