Service Advisor – Penticton Toyota
Location: Penticton Toyota, Penticton, British Columbia
Job Type: Full-Time
Join Our Team
Penticton Toyota is seeking a customer-focused and organized Service Advisor to join our growing service department. As the primary point of contact between our customers and our service team, you will play a key role in delivering an exceptional ownership experience while helping ensure efficient and profitable service operations.
If you enjoy building relationships, thrive in a fast-paced environment, and have a passion for customer service and the automotive industry, we'd love to hear from you.
Key Responsibilities
- Greet customers promptly and professionally upon arrival.
- Listen to customer concerns and accurately document vehicle service needs.
- Prepare service estimates and explain recommended maintenance and repairs.
- Schedule service appointments and manage workflow effectively.
- Communicate with technicians regarding vehicle inspections, repair progress, and completion timelines.
- Keep customers informed throughout the service process.
- Review completed work orders and explain repairs and charges to customers.
- Promote maintenance services and manufacturer-recommended programs.
- Ensure all documentation is accurate and completed in accordance with dealership policies.
- Maintain high levels of customer satisfaction and contribute to positive online reviews and retention efforts.
Qualifications
- Previous experience as a Service Advisor or in a customer service role is preferred.
- Automotive dealership experience is considered an asset.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize in a busy environment.
- Excellent organizational and problem-solving abilities.
- Basic computer proficiency and experience with dealership management systems is an asset.
- Valid driver's license with a clean driving record.
- Professional appearance and positive attitude.
What We Offer
- Competitive compensation package including performance incentives.
- Comprehensive benefits program.
- Ongoing training and professional development opportunities.
- Supportive team environment.
- Opportunities for career growth within the organization.
- Employee discounts on vehicle purchases, parts, and service.
- Modern dealership facility and equipment.
Success in This Role
The ideal candidate is someone who:
- Puts customers first and creates a welcoming experience.
- Communicates clearly and confidently.
- Builds trust through transparency and follow-through.
- Works collaboratively with technicians and team members.
- Takes pride in delivering outstanding service every day.
How to Apply
Interested candidates are invited to submit their resume and cover letter. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $55,000.00-$85,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
Work Location: In person
