Job Title: IT Operations Technician
Status: Part-Time, Temporary, Contract
Company: Key 2 Communications Inc.
Location: Woodbridge, ON
About the Company: Key 2 Communications Inc. delivers phone, Internet, and managed IT solutions to businesses across Canada. Our dynamic solutions go beyond the standard telecommunications and Information Technology market offerings. Some of the extended products and support we offer include structured cabling, on-premises and cloud-based telephony systems, CCTV security, door access, emergency response solutions, internal networking equipment, software, on-premises and cloud storage, and disaster recovery.
Job Description:
Position Overview: The IT Operations Technician will support the IT Manager ensuring the smooth and efficient delivery of services, both internally and external to clients.
Key Responsibilities:
- Assist the IT Manager in overseeing daily IT operations.
- Support the implementation and maintenance of VoIP-based service deliveries.
- Help manage and ensure the reliability and security of telecommunication and IT hardware.
- Assist in developing and maintaining standard internal network configurations.
- Provide guidance and support to staff, including training.
- Collaborate with other departments to ensure seamless integration of IT services.
- Assist in monitoring and managing IT budgets, ensuring cost-effective solutions.
- Stay updated with the latest industry trends and technologies to drive continuous improvement.
- Help develop and enforce IT policies and procedures to ensure compliance and security.
- Provide technical support and troubleshooting for complex IT issues.
- Assist in driving new commercial business with a focus on Managed IT services.
- Leverage cross-sell opportunities through dynamic partnerships.
Qualifications & Experience:
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Minimum of 3 years of experience in IT support or a related role, with a focus on IT Managed Services, Telephony, and VoIP-based service deliveries.
- Strong knowledge of telecommunication/IT hardware and standard internal network configurations. Experience working with VPS, Linux and Hypervisor.
- Excellent problem-solving and decision-making skills.
- Strong communication and interpersonal skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Relevant certifications (e.g., CCNA, ITIL, CompTIA) are a plus.
- Experience working with Meraki, Sophos XGS, Aruba, Ubiquiti, M365, Azure, AD, Salesforce, AutoTask, SharePoint.
- General knowledge Microsoft Suite of Apps
- Working with Kaseya RMM, Autotask and Sophos Central are a plus.
Job Type: Part-Time, Contract – (Length of Contract to be determined on Employment Agreement)
Work Schedule: Monday to Thursday, 4 days per week
Total Work Hours/Week: 32
Hours of Work: 9am – 5pm EST, 8 hours per day
Rate of Pay: $30 an hour
Work Location: On-Site In person
Benefits: Not applicable
Vacation: Not Applicable
Driver’s License: Required
Job Types: Part-time, Contract, Temporary
Contract length: 6 months
Pay: $30.00 per hour
Expected hours: 32.0 per week
Benefits:
- Casual dress
- Mileage reimbursement
- On-site parking
Application question(s):
- What is your favourite Linux Distro and why?
- Do you have any experience with Voip or PBX systems? If so what systems?
- Do you run a home lab? What sort of things do you run in your home lab? Hardware? Software?
- Have you ever worked on home automation? What sort of system do you run for this?
- Have you worked with any PSAs? If so, which ones?
Work Location: In person
