Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent- Holiday Inn Lloydminster AB.
Job Purpose:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
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Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
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Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
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Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
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Promptly respond to and resolve guest complaints
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Answer telephone promptly and properly being polite, courteous, and friendly
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Be friendly, thorough, accurate and efficient in taking reservations
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Be friendly, thorough, accurate and efficient in performing Check-ins
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Be friendly, thorough, accurate and efficient in performing Check-outs
- Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
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Responsible for greeting every guest with a smile and positive attitude.
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Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people.
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Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.
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Use the guests’ names
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Be knowledgeable and helpful about the local area, the hotel and hotel services
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Handle messages, wake-up calls, mail, and faxes properly
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Assist guests’ with laundry/dry cleaning needs
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Know of incoming VIPs
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Follow all applicable Company Standard Operating Procedures.
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Perform other assignments as directed by the General Manger.
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
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Must be able to speak, read, write and understand the primary language(s) used in the workplace.
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Must be able to read and write to facilitate the communication process.
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Requires good communication skills, both verbal and written.
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Must possess basic computational ability.
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Must possess basic computer skills.
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Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
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Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
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Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
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Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
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Must be able to lift up to 20 lbs occasionally.
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Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
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Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
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Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
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Ability to spend extended lengths of time viewing a computer screen.
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Requires manual dexterity to use and operate all necessary equipment.
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Must have finger dexterity to be able to operate office equipment
Other:
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Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
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Starting wage $16.00
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Team Driven and Values Based Culture
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Same-day pay available
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Medical and Dental Benefits
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Career Growth Opportunities/ Manager Training Program
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Reduced Room Rates throughout the portfolio
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Third Party Perks (Movie Tickets, Attractions, Other)
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Employee discount
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Parental leave
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Referral program
