WHY JOIN AIR INUIT
Every day, something extraordinary happens in the skies above Nunavik. At Air Inuit, we’re not just flying planes, we’re connecting communities, delivering essentials, and making a meaningful impact. We’re looking for dedicated individuals ready to take their careers to new heights. If you're driven by purpose and motivated by challenge, your journey starts here.
ABOUT US
Since 1978, Air Inuit is more than just an airline, it is a lifeline. Born from the vision and resilience of the Inuit of Nunavik, and proudly owned through the Makivvik Corporation, Air Inuit has connected communities across the vast, breathtaking expanse of Northern Quebec and beyond. Air Inuit’s aircraft have soared through some of the world’s most challenging skies, 24 hours a day, 365 days a year.
From the versatile Twin Otter to the powerful Boeing 737-800NG, a fleet of over 35 aircraft carries not just passengers and cargo, but stories, hopes, and essential services to the people of the Nunavik. Behind every flight is a team of over 1,300 dedicated professionals and each one committed to a shared mission: to operate with safety, reliability, and heart. Air Inuit is more than transportation, it’s a symbol of self-determination, a bridge between tradition and progress, and a testament to what’s possible when a community takes flight together.
ROLE OVERVIEW
Responsible for achieving the expected results or carrying out action plans related to the sustainability of the technology park, notably through the administration of servers, technical assistance to employees when using IT tools and the communication of good use practices.
Supervises the members of his team. Participates in the development of budgets, action plans, objectives and strategies for his sector. Proposes and ensures the implementation of guidelines from higher levels. Sees to the achievement of objectives on time with allocated resources. When dealing with complex and new problems, intervenes and recommends appropriate solutions. In the absence of an expert, can also act as the reference person in his area of expertise.
THE ROLE IN DEPTH
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Assume the role of coordinator for the IT support offered to Air Inuit users, whose main office is in Montreal in addition to about twenty satellite offices in northern Quebec.
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coordinate efforts devoted to the execution of IT projects (deployment of IT software and equipment).
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manage purchasing and maintain inventory of IT software and hardware.
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manage employee performance evaluations (including their development and training);
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implementation of processes that ensure alignment with business needs and that align with the service levels of industry best practices.
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rigorously monitor and improve procedures and processes in order to optimize the quality of the services offered.
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ensure the creation and development of an internal knowledge base.
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track and analyze trends in support center requests and generate statistical reports.
WHAT SETS YOU APART
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University degree in computer science or equivalent experience.
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Minimum 8-12 years of experience in a similar position.
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Technical knowledge:
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Excellent knowledge of the MSWindow environment, and hardware.
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Excellent knowledge of MSOffice (OneNote, Excel, Word, Outlook, Visio, Project).
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Good knowledge of the services and technologies most used in business (VPN, Citrix, Active Directory, Microsoft Exchange, etc.).
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A natural leadership is necessary.
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Excellent oral and written communication.
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Excellent time management skills and ability to prioritize work while meeting deadlines under pressure (stress tolerance).
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Excellent ability to manage a small work team while keeping the team motivated and results oriented.
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Attention to detail and problem-solving skills
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Knowledge of industry best practices (ITIL is an asset).
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Bilingual (French-English).
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Enthusiasm for learning.
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Available to travel to Nunavik (Quebec internal flights).
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Between 4 to 10 times a year for a trip of 2 to 3 days on average
COMPENSATION
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Salary and benefits are determined according to company policy.
BENEFITS OFFERED
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Plan for your future with our Registered Retirement Savings Plan (RRSP).
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Take care of yourself and your eligible dependents with comprehensive group insurance (life, medical and dental care, short- and long-term disability) fully paid by Air Inuit.
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Enjoy 3 weeks of vacation (6%) to recharge.
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Get quick, easy access to healthcare professionals through our telemedicine program (for you and your eligible dependents).
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Access confidential support through our Employee and Family Assistance Program (EAP).
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Enjoy worldwide flight privileges through our agreements with multiple airlines.
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Plan your retirement with peace of mind through our retirement allowance program.
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And even more perks: exclusive corporate discounts, profit sharing, and performance-based compensation programs.
CANDIDACY
Your next opportunity starts here: submit your application online by clicking “Apply”.
We thank all applicants for their interest in this position. We are proud of our culture, which encourages diversity, equity and inclusion. We believe in fair employment practices. As such, all qualified candidates are considered for employment. However, only those selected for the recruitment process will be contacted.
Air Inuit is committed to employment equity and invites applications from women, Aboriginal people, people with disabilities and members of visible minorities. The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.
