Service Advisor
Welland Chevrolet Buick GMC | Welland, Ontario
Your Career Deserves a Better Drive.
At Welland Chevrolet Buick GMC, we're not just fixing vehicles—we're building relationships, creating exceptional customer experiences, and helping people keep their families safely on the road.
We're looking for an energetic, organized, and customer-focused Service Advisor to join one of Niagara's busiest and fastest-growing service departments. Whether you're an experienced advisor or someone with a strong customer service background looking for your next opportunity, we'd love to meet you.
If you enjoy helping people, thrive in a fast-paced environment, and love seeing the direct results of your hard work, this could be the career you've been looking for.
What You'll Do
As a Service Advisor, you'll be the bridge between our customers and our award-winning service team.
Your responsibilities will include:
Welcoming customers and creating an outstanding first impression
Listening to customer concerns and accurately documenting vehicle needs
Preparing repair orders and coordinating repairs with technicians
Explaining recommended maintenance and repairs in a clear, honest, and professional manner
Providing digital inspection results and helping customers make informed decisions
Keeping customers updated throughout the repair process
Managing appointments and ensuring repairs are completed on time
Building long-term customer relationships that create repeat business
Working closely with technicians, parts staff, BDC and management to deliver an exceptional experience every visit
What We're Looking For
You might be the perfect fit if you:
Love working with people
Communicate confidently and professionally
Stay organized under pressure
Enjoy solving problems
Have strong computer skills
Are motivated by achieving goals and earning performance bonuses
Believe great customer service is about honesty, communication, and follow-through
Experience Preferred
Automotive service advisor experience is an asset
Dealership experience is an advantage
Reynolds & Reynolds Ignite experience is considered an asset
A valid Ontario driver's licence is required
Don't have dealership experience but have exceptional customer service skills? We'd still love to hear from you.
Why Join Welland Chevrolet?
We're proud of the culture we've built.
When you join our team, you'll enjoy:
Competitive salary plus performance-based bonus opportunities
Comprehensive health and dental benefits
Paid training and manufacturer certification opportunities
Career advancement within one of Niagara's leading GM dealerships
A supportive management team that invests in your success
Modern tools and technology that help you succeed
Employee pricing on vehicles, parts, and service
Company events and team celebrations
A positive, family-oriented workplace where your contributions matter
The Person We're Looking For
You're someone who:
Treats every customer like family
Takes pride in delivering exceptional service
Wants to grow professionally
Works well as part of a team
Brings a positive attitude every day
Understands that every interaction is an opportunity to earn a customer for life
Ready to Join Our Team?
If you're looking for more than just a job—if you're looking for a career with opportunity, support, and a team that genuinely enjoys working together—we'd love to hear from you.
Welland Chevrolet Buick GMC is an equal opportunity employer and welcomes applications from all qualified candidates. We thank everyone for their interest; however, only those selected for an interview will be contacted.
