Job Summary
We are seeking a dynamic and experienced General Manager to oversee all aspects of our retail operations and indoor playground operation.The ideal candidate will be responsible for leading store management, driving sales, ensuring excellent customer service, and maintaining operational efficiency.
Your Daily Contribution & Impact:
Providing leadership for assigned site-based operations.
- Strategic planning and execution to enhance the profitability, productivity and efficiency of the store including resource planning, budget development and managing efficiencies
- Increase business by developing and enhancing relationships with new and existing customers, members.
- Responsible for Profit &loss, profitable sales growth and attaining store monthly, quarterly and annual performance objectives and continually identify and implement improvements to improve productivity and profitability; Analyze daily and weekly reports to identify issues, find resolution to problems, ensures improvement plans are developed and executed.
- Responsible for all internal departments in supporting promotions, regional sales teams, flyers, SPIFFs, planograms, sponsorships and all key marketing campaigns
- Maintain service level requirements to customers, handle customer complaints effectively and call on customers as required
- Complete monthly internal store audits and participate in senior leadership audits of stores.
- Determine staffing requirements based on store needs. Identify opportunities to improve staffing utilization and manage overall payroll costs
- Maintain strict inventory controls (including cycle and full inventory counts) on all product movements inbound and outbound to minimize product shrinkage
- Continually identify and implement process improvements and efficiency enhancements to improve productivity levels and profitability
- Coordinate facility maintenance, execution of standard operating procedures, security and distribution of goods
- Ensure housekeeping including sanitizing the indoor play area, branding, products, cleanliness, safety, health and environmental compliance is included as part of everyday activities
- Providing support for the collection of Accounts Receivables of their store’s customers
- Lead and manage a high performing team, including recruiting, hiring, on boarding, training, motivating, recognizing, and managing performance
- Coach, mentor, train and retain a knowledgeable team
- Ensure compliance with provincial legislation and all established company policies and procedures
- Sell and support a diversified line of products via phone, fax, email and over the counter, promoting, marketing operation and eCommerce channels whenever possible.
- Develops relevant industry expertise to understand local market trends, customer opportunities, competition and build strong community relationships.
- Schedule workforce to ensure business and customer needs are metExpertise & Essential Skills:
- Previous store/general Management experience
Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.
Model the values and leadership behaviors of organization and inspire other to do the same.
- Proficiency in Microsoft Office – Word, Excel, Outlook, PowerPoint
- A valid driver’s license
- General business acumen, including understanding of Profit&Loss, key drivers and reports
Pay: $60,000.00-$75,000.00 per year
Work Location: In person
