IPAC Administration and Document Specialist
Ready for your next opportunity? At maxill, we grow with purpose and adapt with clarity.
Proudly Canadian since 1987, maxill makes it easy for oral health professionals to access high-quality dental products and IPAC services at competitive prices, all backed by exceptional customer service. We are 100% customer-driven, standing behind every product we sell, every order we ship, and every customer who puts their valued trust in maxill.
In this role, we are looking for an IPAC Administration and Document Specialist to join our IPAC customer service and IPAC sales support team. The ideal candidate for this role will combine key admin responsibilities with a flair for customer service and an interest in professional growth.
Position Overview
As the IPAC Administration and Document Specialist , you will focus on producing and customizing IPAC manuals for our dental office customer base.
Our IPAC products are critical to dental offices for meeting stringent IPAC compliance regimens. Each manual is customized to meet the equipment, processes work flow and operatory size of that particular customer.
You will interact with both our IPAC Sales and Customer Support people as well as the clinics themselves as you prepare their tailored manuals. This is accomplished both virtually and over the phone.
You are customer center focused on providing excellent service to all clients on all of our IPAC programs.
What we offer
- Competitive Hourly Pay
- Straight Days
- Health and Dental Benefit Package (including vision)
- Life Insurance
- Employee Assistance Program
- Opportunities for Professional Development
- Opportunity to work with a talented and passionate group of IPAC professionals
Your Responsibilities
- Act upon and execute the service expectations of all IPAC customers
- The Assembly and Quality Assurance of all IPAC manuals being released to customers
- Be available during the day to take calls from customers or company colleagues regarding the IPAC manual information compilation that you are responsible for
- Maintain direct contact with customers who purchase IPAC services to ensure timely delivery of their manual products and the customers complete satisfaction
- Final binding and delivery to the shipping dept of the IPAC manuals
Requirements
- Advanced level knowledge of MS Office Suite (Word, Excel, Outlook) and PDF programs
- Knowledge of IPAC is of course helpful but not necessary
- Experience in administration and customer service
- Organizational skills. You need to ensure that all manuals are prepared and provided to the customers in an custom and organized format
- Attention to detail. The smallest of details for IPAC documentation must be clear. Documentation specialists must also be efficient in noticing even the smallest of errors during the documentation completion process and final editing.
- Team work. Although many of the tasks require strong independent working skills, the documentation specialist does have a role in coordinating other staff members who contribute to documentation creation, completion or review of the final product.
- Customer focused mindset with the ability to build positive client relationships
- Excellent written, verbal, and active listening communication skills
- Skilled in handling sensitive information with the utmost discretion and confidentiality
- Must work well both independently and in a team environment
- Coachable. Willing to learn and navigate customer management systems and customer office environments
- Experience using a range of printers and high-end copier equipment
Please apply online and submit your cover letter and resume.
If you are passionate about supporting dental healthcare excellence through meticulous documentation, we invite you to bring your expertise to maxill. Join us in shaping the future of dental care—apply today and become part of our innovative team.
Pay: From $26.00 per hour
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- Vision care
- Wellness program
Work Location: In person
