About the Role
NTWIST is seeking technically minded Product & Customer Delivery Managers to join our team in Edmonton. This role is ideal for a mining professional who enjoys technology and wants to bridge the gap between operational expertise and digital technology.In this hybrid position, you will gain exposure to how modern software solutions are built to solve complex challenges in the mining industry. You will work across three key pillars: supporting product development, assisting with marketing initiatives, and managing customer deployment. We are looking for someone who understands the nuances of gold, copper, or iron ore operations and is eager to apply that knowledge to improve our software products.
Key Responsibilities
1. Product Development
- Research & Prototyping: Conduct research on mining workflows and assist in prototyping new product features.
- Requirements Preparation: Translate complex operational needs into clear, actionable technical requirements for the engineering team.
- Alignment & Testing: Collaborate with software developers to ensure solutions align with business goals; perform functional testing of prototypes before release.
2. Marketing Support (Occasional)
- Content Creation: Assist in preparing marketing collateral, including brochures and blog articles that explain technical concepts to a mining audience.
- Event Participation: Participate in webinars, industry conferences, and trade shows to represent the company and engage with potential clients.
3. Deployment Support & Customer Delivery Customization Management: Work directly with customers to define customization requirements (e.g., data integrations, reporting formats) that fit their specific site operations.
- Delivery Planning: Create detailed delivery plans in coordination with implementation engineers and the technical team.
- Training & Support: Conduct product training sessions for end-users (geologists, planners,metallurgists) and provide ongoing support to ensure successful adoption of NTWIST’s software products.
Qualifications & Requirements
Education: Bachelor’s or Master’s degree in Mining Engineering or a closely related field (such as Geology and Mineral Processing).
Experience: 1-6 years of relevant experience
Mining Industry Knowledge: Operational Understanding: Strong familiarity with mining operations across gold, copper, and iron Core sectors. You should understand the end-to-end process from exploration to processing.
Technical Domains: Solid understanding of Geology (resource modeling), Planning (life-of-mine vs.short-term scheduling), and Mine Operations (site logistics, stockpiles, feed management).
Technical Skills:
Excel Proficiency: Must be highly proficient in Microsoft Excel for data analysis, reporting, and scenario planning.
Programming: Beginner-level programming skills are required; familiarity with Python and
computational libraries (e.g., NumPy, Pandas) is a strong asset for handling data logic within the product.
Software Familiarity: Experience or knowledge of typical software used by geologists and mine planners is essential. Examples include Deswik, Vulcan, Surpac, MinePlan, SAP, or similar industry standard tools.
Soft Skills:
Communication: Ability to translate technical mining constraints into layman terms.
Adaptability: Comfortable switching product development and delivery tasks
Location: Must be willing to live and work in Edmonton, Alberta.
What We Offer
- Competitive salary commensurate with experience.
- Opportunity to shape the future of mining technology while working closely with industry experts.
- Mentorship from senior leadership in product management and engineering.
- Collaborative environment based in Edmonton with a focus on innovation and practical
solutions.
About NTWIST:
NTWIST provides cutting edge artificial intelligence and machine learning solutions to remove human error from industrial control rooms. Our machine learning algorithms and artificial intelligence tools help continuous process plants to improve productivity and cut down costs. We provide tools for mining & metal, oil & gas, petrochemical, food processing and other manufacturing sectors that aim to be ahead of the technology curve and help organizations to operate efficiently. To know more visit : www.ntwist.com
Job Type: Full-time
Ability to commute/relocate:
- Edmonton, AB T6N 1G1: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What makes you the best fit for NTWIST's Product & Customer Delivery role?
- Summarize your mining work/internship experience if you have any(company/role)?
- List mining software you've used (Deswik/Vulcan/Surpac/MinePlan)?
- What is your Python programming experience level?
- Which mining commodity do you know best (gold/copper/iron ore)?
- Why does NTWIST's mining AI product role interest you?
- Are you willing to undergo background verification process?
- What is your Excel proficiency level?
(30 characters)
Basic formulas only
Pivot tables + data analysis
Advanced (macros/VBA)
- How soon can you join if selected for this Edmonton role?
Work Location: In person
