We are looking for a detail-oriented and organized individual to manage a unique role of sales and customer service involving government-funded billing and commercial wholesale accounts.
Key Responsibilities
- ODSP & Third-Party Billing: Prepare and submit accurate quotes and invoices to ODSP caseworkers and other third-party payers. Ensure all Mandatory Special Necessities (MSN) forms are current and correctly reflect the physician’s authorizations.
- Reconciliation (Incontinence Supplies): Audit monthly shipping logs against billing authorizations. Ensure the quantity and type of supplies (briefs, pull-ups, pads) shipped match the government-approved maximums to prevent claim denials.
- Wholesale Accounts Management: Manage the full cycle of B2B accounts. This includes customer service, processing purchase orders, issuing invoices, monitoring payments for wholesale clients.
- Caseworker & Client Liaison: Act as the primary point of contact for ODSP caseworkers to resolve billing discrepancies and for clients to ensure their supply needs are being met within their approved funding.
- Data Integrity: Maintain accurate digital records of all billing interactions, credit terms, and payment histories in our Xero system.
- Customer Service: Answer phones and emails.
Required Qualifications
Experience: 2+ years in billing. 2+ years of sales
- Technical Skills: Proficiency in Google sheets and accounting software.
- Communication: Strong verbal and written communication skills for professional interaction with government offices and business owners.
Must be comfortable with adult products.
Pay: $21.00-$23.00 per hour
Benefits:
Work Location: In person
