Overview
HD Fitness Club is seeking a professional, high-energy, and organized Front Desk & Facilities Associate to join our team. As the first point of contact for our members, this role is vital in providing exceptional customer service, managing memberships, and ensuring our facility remains a clean, welcoming environment. The ideal candidate will possess a "can-do" attitude, strong communication skills, and a commitment to maintaining the high standards of our weight room and amenities.
ResponsibilitiesMember Relations & Administration
- Greet Members & Guests: Provide a warm, energetic welcome and ensure all members are checked in correctly.
- Membership Management: Resolve membership problems, handle billing inquiries, process cancellations or freezes, and assist with new sign-ups.
- Communication: Manage phone systems and emails, directing inquiries to the appropriate department and providing accurate information about our services.
Facility Maintenance
- Weight Room Upkeep: Regularly patrol the weight room to re-rack weights, organize equipment, and ensure the floor is clear of hazards.
- Equipment Care: Dust and sanitize machines, benches, and cardio equipment throughout the shift to ensure a hygienic workout environment.
- Sanitation: Maintain clean and stocked bathrooms and locker rooms, performing regular checks and deep cleaning as scheduled.
- Atmosphere: Ensure the front desk and lobby area remain professional, tidy, and reflective of HD Fitness standards.
Requirements
- Experience: Proven clerical or administrative experience; previous experience in a gym, hospitality, or retail environment is highly preferred.
- Technical Skills: Proficiency in Microsoft Office and Google Workspace. Experience with gym management software or QuickBooks is a significant plus.
- Problem-Solving: Strong ability to handle membership disputes or technical billing issues with a calm and professional demeanor.
- Attention to Detail: A high standard for cleanliness and organization, specifically regarding gym equipment and facility maintenance.
- Communication: Excellent phone etiquette and the ability to multitask in a fast-paced environment.
- Physical Stamina: Ability to stay active throughout the shift, including lifting weights (to re-rack) and performing cleaning duties.
- Reliability: A consistent and punctual professional who takes pride in being the "face" of the HD Fitness Team.
This position offers the opportunity to be an essential part of the HD Fitness community while developing valuable management and administrative skills in a professional fitness environment.
Job Type: Part-time
Pay: $17.85 per hour
Benefits:
- Flexible schedule
- On-site parking
- Paid time off
- Wellness program
Work Location: In person
