We are seeking a talented individual to fill the role of Customer and Office service manager with extended duties in AR.
You need to have a great business acumen, pro-client attitude and experience from a similar position.
Qualifications:
- Business education
- 5 years of relevant experience, full proficiency in MS Office, especially Excel
- Detail-oriented mindset with a focus on accuracy and problem-solving
- Excellent communication skills, verbal and written, with the ability to interact professionally with customers and colleagues
- Ability to multitask and prioritize tasks effectively
Responsibilities:
Accounts Receivable:
- Manage Accounts Receivable functions including invoicing, credits, payment processing, and collections.
- Reconcile accounts and resolve billing discrepancies in a timely manner.
- Month end and annual reporting re AR sub-ledger and DSO.
- Manage one person in AR
Customer Service and Office Administration:
- Respond to customer inquiries related to billing, payments, and account status with professionalism and empathy.
- Provide personalized assistance to customers, ensuring their needs are met and issues are resolved to their satisfaction.
- Provide basic technical support and troubleshooting assistance to internal staff and external customers via phone, email, and in-person interactions.
- Diagnose and resolve issues promptly, escalating complex problems to the appropriate teams when necessary.
- Serve as the first point of contact for visitors, answering phones, directing inquiries, and maintaining a welcoming reception area.
- Assist with scheduling appointments, manage conference room bookings, and assist with other tasks as needed.
- Manage Office and Kitchen Supplies
We offer:
- Competitive salary
- Dental and Health insurance
- 3 Sick days
- Possible career growth
- Friendly team
Job Type: Full-time
Pay: $50,000.00-$70,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
Flexible language requirement:
Education:
- Secondary School (required)
Experience:
- MS Excel: 5 years (required)
- Accounts receivable: 5 years (required)
- CRM software: 5 years (required)
Language:
Location:
- Markham, ON L3R 2Y8 (preferred)
Work Location: In person
