The Branch Operations Supervisor will work closely with District and Area Operations and Sales personnel and will be responsible for the daily operations of the branch. This will include the supervision and management of the Customer Service, Warehouse, Fabrication, and Field Service areas to achieve maximum efficiency and performance goals of the company.
Responsibilities
- Must maintain 100% commitment to safety policies and procedures.
- Promotes a safe work environment and engages workforce in projects that drive us to our journey of zero incidents.
- Monitor, review and manage all Non-Conformance and Corrective Actions as required by ERIKS Quality process and submit QCFE’s.
- Performs basic operations within company operating system, including all transactions related to transfer entries, sales order entry; and inventories.
- Manage inventory to working capital requirements and maximize turns while keeping customer delivery commitments; Ensures cycle-counting is complete, on-time and accurate.
- Monitor pricing renewals, ensure gross margins to business plans and maintain customer contracts. Ensure all vendor price increases are reviewed and passed on to customers where possible. Oversee changes to major customer inspection, packaging and service programs to ensure we price products correctly for the services provided.
- Supervises warehouse/production and customer service associates; ensure proper staffing levels are maintained,
- Drives accountability to CSSR metrics.
- Monitor and manage critical KPI’s for the branch including orders shipped vs internal SLA; lost quote review and action log, inventory, pricing and lead times.
- Evaluate and review associate performance; support their development; encourage and motivate associates to perform at their best; provide corrective coaching and ensure accountability if performance concerns are identified;
- Engages both Ops and sales team to achieve high levels of customer satisfaction.
- Oversee all employee training requirements to business systems/procedures and products to ensure the training was properly performed and documented.
- Conduct effective Customer Satisfaction Meetings; ensure action plans are created and complete.
- Participate in identifying, developing and implementing processes to absorb new business; seeks out and implements continuous improvement activities across operations.
- Monitor and respond to KPI’s to strengthen results and provide feedback on team performance.
- Provides operational and resource support to other locations as needed.
- Establishes production schedules and assigns jobs to production/warehouse and customer service associates
- Assembles components, tests, inspects, identifies and packages resale products, as needed
- When required, processes incoming inquiries into company sales system.
- Builds and maintains strong internal and external relationships
- Ensures required quality-related documentation is maintained
- Complies with the employee handbook and company policies governing associate conduct
- Perform other duties as trained and qualified for.
Skills and Abilities
- Experienced leader capable of building and maintaining a high performing team
- Strong planning skills, works efficiently
- High level of computer proficiency; demonstrated ability with variety of software products
- Well organized; able to prioritize workloads
- Strong communication skills
- Detail oriented; analytic
- Demonstrates initiative
- Production & Distribution,
- Customer service focused
- Mechanically inclined
- Understand warehouse processes
- Understand carrier procedures; shipping and receiving
- Systems knowledge, order entry, inventory management
Minimum Qualifications
- College degree preferred, will consider equivalents
- 5 - 8 years supervisory experience
- Relevant industry experience preferred
- Ability to work nights and weekends, as required
- Ability to work overtime, as required
- Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)
Equal Opportunity Employer
It is our policy to employ qualified persons without regard for veteran or disability status. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.
Benefits:
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
