As a Service Coordinator, you will play an important role in keeping our window and door installation and service operations organized and running smoothly.
This is a hands-on coordination and administrative position that combines scheduling, customer communication, data entry, and work-order management. You will work closely with our installation crews, customers, and office team to coordinate jobs from scheduling through completion.
A key part of the position is ensuring work orders are accurate and up to date, including entering employee time, parts, and materials used on each job. You will also communicate directly with customers regarding scheduling, job updates, and service requirements.
What You’ll Do
· Coordinate and schedule window and door installations and service calls.
· Work closely with installation crews to organize daily and upcoming schedules.
· Communicate directly with customers to arrange installation and service appointments.
· Keep customers informed of scheduling changes, timelines, and job updates.
· Enter employee labour hours and time accurately onto work orders.
· Enter parts and materials used on each job and ensure work orders are complete and accurate.
· Review completed work orders for missing information and follow up with installation crews when additional details are required.
· Track outstanding service items and ensure required parts are ordered and follow-up work is scheduled.
· Maintain accurate records of active, completed, and outstanding jobs.
· Coordinate with installers, suppliers, sales staff, and office personnel to keep jobs moving efficiently.
· Assist with collecting customer prepayments and final payments when required.
· Assist with accounts receivable follow-ups and customer account inquiries.
· Complete general data entry, filing, and administrative duties.
· Assist with maintaining company safety documentation and required records.
· Provide professional and friendly customer service and help resolve scheduling or service concerns.
Job Types: Full-time, Permanent
Pay: $20.00-$25.00 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
Experience:
- Customer service: 1 year (preferred)
Language:
Work Location: In person
