Join Saskatchewan's largest full-service airline, proudly 100% Indigenous owned.
Employment Type: Salaried Full-time
Collaborative and result-driven, the IT Support Specialist I provides support for end-users in our fast-paced and geographically distributed environment. This position contributes to maintaining an effective help desk environment and providing exceptional customer service to the organization.
What you'll do
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Provide support to users across various locations in Saskatchewan, including hardware/software installation and troubleshooting.
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Recommend, schedule, and perform maintenance, upgrades, repairs, and or/replacement of IT equipment and systems; and monitor, troubleshoot, and resolve issues.
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Perform system testing, training, and technical support to users.
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Lead the IT onboarding process for new employees by managing user accounts, setting up equipment, and providing basic IT orientation and training.
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Together with the IT team, maintain an efficient, productive and collaborative helpdesk environment.
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Create and maintain proper documentation according to procedures.
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Additional duties include cross training and covering requests from different tiers as needed.
What you'll bring
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Valid Class 5 Driver’s License.
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Post-secondary education in computer science or a related field.
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1-3 years of related experience, with preference given to experience in an IT Help Desk or technical support environment.
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Working knowledge of Microsoft business products (Microsoft Office, Office 365, etc.), MS Exchange, Windows 10 and 11 operating systems connected to a corporate network is required.
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Working knowledge and/or certification in A+, Microsoft Certified Solutions Expert (MCSE), Information Technology Infrastructure Library (ITIL) or related network/IT designation is considered an asset.
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Ability to manage competing priorities while quickly adapting to change, shifting demands and dynamic environments.
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Ability to deliver exceptional customer service in an IT help desk environment, with excellent verbal and written communication skills.
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Willingness to learn, combined with proactiveness and a positive, can-do attitude.
Compensation
The expected compensation range for this role is $50,000.00 to $63,377.60 per year. Placement within the range will be based on demonstrated skills, relevant experience, and internal equity considerations.
Eligible full-time employees enjoy a robust total rewards package that includes:
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Group benefits (cost shared 50/50): Life Insurance, Extended Health, Dental, Vision, and more.
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RRSP contribution matching.
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Annual wellness allowance.
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Tuition reimbursement program.
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Travel benefits: MyIDTravel for access to standby/non-revenue flights with large domestic and international partners
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Paid leave entitlement:
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Vacation starting at 15 days (6%) per year
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Up to 10 days of paid medical leave per year
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Up to 3 days of paid personal leave per year
Apply by July 20, 2026.
Inclusion, Diversity, Equity and Accessibility
Rise Air is committed to employment equity, diversity, inclusion and accessibility throughout the hiring process. Accommodation is available throughout the recruitment process upon request.
All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority.
Preference is given to qualified Indigenous applicants. As an Indigenous-owned business, we welcome Indigenous people with all levels of education and experience and are dedicated to building a respectful environment for learning, collaboration, and growth.
Land Acknowledgement
We respectfully acknowledge that we are situated on the territories of Indigenous peoples who have occupied these lands for thousands of years, including the First Nations of Treaties 6, 8, and 10, as well as other non-Treaty First Nations and Métis. We recognize that we benefit from the lands. We are dedicated to ensuring that the spirit of reconciliation is honoured and respected.
