Job description:
Who are we?
Burnbrae Farms is a sixth‑generation, Canadian, family‑owned company, operated today by the fourth generation of the Hudson family. We are proud to be one of Canada’s leading egg producers and processors, with farms, grading stations, and processing facilities across British Columbia, Alberta, Manitoba, Ontario, and Quebec.
Working with more than 400 local independent egg farming families, we provide Canadians from coast to coast to coast with safe, nutritious, and affordable eggs and egg products. Across our operations, spanning 7 farms, 8 grading stations, 3 processing plants, and 2 distribution centres, we collect, grade, boil, cook, and ship eggs nationwide. Burnbrae Farms has built a strong, trusted consumer brand, offering a wide range of value‑added products including EGG Creations!, Simply Egg Whites, EGG Bakes!, EGG Bites!, and EGGS2go!.
With a bright future and ambitious plans for continued growth, we proudly employ more than 1,700 dedicated team members across Canada.
Job Details
As a Customer Supply Chain Representative at Burnbrae Farms, you will be the first point of contact for our valued customers. You’ll play a vital role in delivering exceptional customer experiences by handling inquiries, processing orders, and resolving issues with professionalism and efficiency. This role requires excellent communication skills, attention to detail, and a passion for customer satisfaction.
Position Title: Bilingual Customer Service Rep
Replacement or New Headcount: Replacement
Term: Permanent, Full Time
Work Mode: Onsite or Hybrid, depending on work location
Reports to: Customer Supply Chain Manager
Direct Reports: None
Salary Range: $50,000-$52,000/year
Bonus: Not Eligible
Address: 3356 County Rd. 27, Lyn, ON K0E 1M0
Travel: Occasional travel for training.
Language: English, bilingual English, French strongly preferred.
JOB DUTIES & RESPONSIBILITIES:
- Handle inbound calls, emails, EDI’s and other forms of communication from consumers, retail partners, and distributors.
- Respond promptly to customer inquiries, providing accurate information about Burnbrae Farms products and services.
- Process customer orders accurately and efficiently using internal systems (SAP, etc.).
- Troubleshoot and resolve product or service issues by clarifying customer concerns and determining the best resolution.
- Escalate complex issues to appropriate departments while ensuring follow-through.
- Collaborate with sales, logistics, and marketing and operations teams to support customer needs and ensure timely delivery.
- Educate customers on new products, promotions, and policies where appropriate.
QUALIFICATIONS:
- High school diploma required; post-secondary education preferred.
- 1–3 years of customer service or call center experience.
- Strong verbal and written communication skills.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Familiarity with CRM systems like Salesforce or SAP is an asset.
- Bilingual in English and French is a must due to regional responsibilities
Burnbrae Farms’ Vision is to grow into a world-class egg business using the strength of our people to develop leading edge products and processes. Through our commitment to quality, health and innovation, we will provide healthy lifestyle solutions, exceed customer expectations and build highly trusted brands.
We offer our employees the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds expectations.
Burnbrae Farms is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.
