The Opportunity
The Property Coordinator is responsible for assisting in the day-to-day administrative functions that keep a property running efficiently. This is a fast-paced, interactive position which plays an integral role in building positive relationships and trust with our valued residents.
The Company
Craft Property Group Inc. is a residential property management Company, committed to providing comprehensive and exceptional service to both homeowners and tenants across Southern Ontario. Craft has a deep-rooted understanding of how to foster a safe, fun and welcoming living environment for residents, while providing owners with first class property management services.
Essential Functions:
Resident Relations
- Handle daily communication with residents, including inquiries, complaints, and service requests.
- Approve and issue resident communications (newsletters, notices, updates) in alignment with company standards.
- Organize and execute tenant engagement events (e.g., BBQs, contests, community activities).
Leasing Support
- Conduct leasing tours, sign leases, and collect last month’s rent (LMR) and required documentation.
- Coordinate lease assignments, sublets, and transfers.
- Maintain up-to-date resident contact information, parking and storage locker rentals and lease audit records.
Operations & Maintenance Coordination
- Oversee maintenance request workflows via Yuhu, in collaboration with the Site Superintendent.
- Oversee turnover readiness and ensure units meet company standards.
- Submit monthly punch list reports to verify all physical components of the site are maintained to ownership standards.
Compliance & Administration
- Prepare and send all required notices (N1, N4, N5, N9, N11) in accordance with the Residential Tenancies Act (RTA).
- Take timely action on rental payment collection and arrears follow-up .
- Assist with turnover document collection and inspection scheduling (pre-vacate, vacate, move-in).
Who You Are:
- 3+ years' experience in property management / real estate support an asset.
- Experience in handling high volume and time sensitive requests.
- Ability to effectively analyze customer needs and provide tailored solutions.
- Ability to handle difficult customer interactions calmly and constructively, ensuring concerns are addressed and customers leave feeling valued.
- Experience working in communication campaign software an asset.
- Working knowledge of Microsoft 365 including excel skills.
- Superb organization and communication skills and attention to detail.
- Problem solving skills.
Company website: https://www.craftpropertygroup.com/
Join us and connect with something bigger, apply today!
This posting represents an active vacancy within our organization.
We are an equal opportunity employer for all qualified individuals.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers.
Should you be contacted for an interview, please advise if accommodation is required.
Please note that due to the number of applicants only those who will be considered for an interview will be contacted.
Please note that we may utilize AI tools as part of our recruitment process.
Pay: $22.00-$24.00 per hour
Benefits:
Application question(s):
- Are you legally authorized to work in Canada?
- How many years of experience do you bring in communicating with tenants, vendors, and maintenance teams?
- Are you comfortable coordinating maintenance requests, scheduling contractors, and tracking follow-ups?
- Do you have access to a reliable vehicle?
Work Location: In person
