Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Respond to customer inquiries via email in a timely manner.
- Process insurance policy modifications according to client needs.
- Analyze customer needs and provide appropriate solutions or escalate issues as needed.
- Maintain accurate records of customer interactions and data entry into the system.
- Collaborate with team members to improve processes and enhance service delivery.
Experience
- Must be able to start immediately
- Knowledge or experience within the Canadian insurance industry is required
- Previous experience in customer service or sales is required
- Strong communication skills are essential.
- Ability to analyze situations quickly and make sound decisions.
- Proficiency in data entry with attention to detail.
- Multilingual abilities are a plus;
- A positive attitude with a willingness to learn and adapt in a fast-paced environment.
Job Type: Part-time
Pay: $17.60-$19.00 per hour
Work Location: Remote
